Job summary
Job post source
This job is directly from Orion180.
Job overview
The Customer Service Rep at Orion180 Technologies supports customers and contractors using smart water leak detection products, playing a key role in customer satisfaction and product success.
Responsibilities and impact
The role involves assisting customers with installation and troubleshooting of smart water leak detection systems, guiding users through setup, resolving technical issues, documenting interactions, and collaborating with technical teams.
Compensation and benefits
The position offers a competitive starting pay of $21.64/hour, comprehensive in-house training, opportunities for career advancement, and flexible in-office shifts.
Experience and skills
Candidates should have at least 1 year of technical support or help desk experience, proficiency with smart home devices and wireless networking, strong communication skills, and a high school diploma or GED; a bachelor's degree and insurance knowledge are preferred.
Career development
Orion180 provides paid training and clear advancement paths into roles like tech support specialist, team lead, or product specialist, supporting professional growth.
Work environment and culture
The company values innovation, growth, creativity, and forward thinking, fostering a supportive and dynamic work environment with a focus on customer service and technology.
Company information
Orion180 is an innovative insurance solutions provider with headquarters in Florida and Texas, focused on integrating technology to improve insurance and financial services.
Team overview
The candidate will join Orion180 Technologies, a fast-growing tech team dedicated to smart product development and customer support.
Job location and travel
The job is based in either the Florida Space Coast headquarters or the Irving, Texas office, with flexible in-office shifts available.
Unique job features
The role is unique in its focus on supporting cutting-edge smart home insurance technology products, with no prior tech background required due to comprehensive training provided.
Company overview
Orion180 is an innovative insurance technology company specializing in homeowners insurance. They leverage cutting-edge technology to streamline the insurance process, offering a seamless experience for both agents and customers. Founded with a mission to simplify and enhance the insurance purchasing process, Orion180 has rapidly grown by integrating advanced data analytics and user-friendly platforms. Their revenue model primarily involves underwriting insurance policies and earning premiums, complemented by strategic partnerships and technology licensing. Understanding their tech-driven approach and commitment to customer-centric solutions is crucial for any candidate considering a role at Orion180.
How to land this job
Position your resume to emphasize your customer service experience, technical support skills, and ability to communicate clearly with non-technical users, as these are key for the Customer Service Rep role at Orion180.
Highlight your familiarity or willingness to learn about smart home devices, IoT, WiFi networking, and mobile apps, since the job focuses on supporting Orion180's smart water leak detection system.
Apply through multiple platforms including Orion180's official corporate careers page and LinkedIn to maximize your application visibility and reach.
Connect on LinkedIn with current employees in Orion180 Technologies or the customer support division; start conversations by referencing the company’s innovative smart products like AWTOS or PryzmIQ or ask how they find the training and growth opportunities at Orion180.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'smart home devices,' 'IoT,' 'WiFi,' and 'troubleshooting' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying across multiple channels, and identifying LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and skill development.
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