Job summary
Job overview
The IT Service Desk Lead at ORS Nasco is responsible for leading the technical support team to ensure high-quality customer service and effective resolution of tier one technical issues.
Responsibilities and impact
Daily responsibilities include monitoring the Service Desk ticket queue, troubleshooting escalated incidents, coordinating IT projects, maintaining documentation, and providing training and support to users.
Experience and skills
Candidates should have a Bachelor's degree or equivalent experience, advanced analytical and problem-solving skills, strong interpersonal abilities, and proficiency in Microsoft Office and IT systems.
Company information
ORS Nasco is focused on providing technical support and ensuring client satisfaction through effective service management.
Company overview
ORS Nasco is a leading wholesale distributor of industrial and safety supplies, serving a wide range of industries including construction, manufacturing, and utilities. The company operates by purchasing products from manufacturers and selling them to distributors, who then supply end-users, thus making money through the distribution of a diverse product range. Founded in 1982, ORS Nasco has grown significantly, becoming a key player in the wholesale distribution market. It is known for its extensive product catalog and commitment to customer service, providing a crucial link between manufacturers and distributors.
How to land this job
Tailor your resume for the IT Service Desk Lead position at ORS Nasco by emphasizing your leadership experience in technical support, customer service skills, and problem-solving abilities that align with the role's requirements.
Highlight your experience with monitoring service desk ticket queues, handling escalations, and improving service desk processes, as these are key responsibilities outlined in the job description.
Apply through multiple platforms, including the ORS Nasco corporate website and LinkedIn, to broaden your application reach and increase your chances of being noticed.
Connect with individuals in the IT department at ORS Nasco on LinkedIn to ask about the position; consider starting conversations by mentioning your shared interests in IT service management or asking about their experiences with the team.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'technical support,' 'incident management,' and 'customer service,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and your networking efforts are efficient, allowing you to focus on preparing for interviews.
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