Job summary
Job post source
This job is directly from Align Communications & Creative
Job overview
The Desktop Support Engineer role at Align Communications & Creative involves providing technical support and troubleshooting for desktop and end user issues, primarily serving executive and VIP clients in a managed services environment.
Responsibilities and impact
The candidate will provide on-site and remote technical support, troubleshoot desktop and connectivity issues, manage hardware inventory, install and upgrade applications, and ensure efficient operation of IT systems, focusing on high-level customer service for executives and VIPs.
Compensation and benefits
The position offers a full-time salary range of $70K to $80K, full benefits, and paid training.
Experience and skills
Candidates should have a minimum of four years of desktop support experience, strong client-service skills, knowledge of Microsoft 365, Exchange, Intune, Azure AD, VPNs, Active Directory, and basic networking; prior experience with managed services providers and hedge fund or alternative investment industry is preferred.
Career development
Align offers opportunities for training in leading technologies and career growth within their managed services and professional services teams.
Work environment and culture
Align promotes a dynamic, innovative, and collaborative work environment that values passion, skills, and ideas, encouraging a balance of hard work and play.
Company information
Align Communications & Creative is a premier global technology infrastructure solutions provider specializing in managed IT services and consulting, with over three decades of experience serving diverse industries including finance and life sciences.
Team overview
The role reports to the Align Managed Services team, which delivers monitoring and support for critical IT assets, working closely with clients in a corporate environment.
Job location and travel
This is a hybrid role requiring in-office presence twice per week, with some on-call duties including overnights and weekends.
Unique job features
The job includes unique aspects such as supporting executive and VIP users, working within a managed services provider environment, and involvement with advanced cloud and hybrid technologies.
Company overview
Align Communications & Creative is a dynamic company specializing in providing innovative communication strategies and creative solutions to businesses seeking to enhance their brand presence and engagement. They generate revenue by offering services such as branding, digital marketing, public relations, and content creation tailored to meet client needs across various industries. Established with a focus on blending creativity with strategic thinking, the company has built a reputation for delivering impactful campaigns and fostering strong client relationships. Candidates should note Align’s emphasis on collaboration, innovation, and staying ahead of industry trends, making it an exciting environment for professionals in the creative and communications fields.
How to land this job
Tailor your resume to highlight your desktop support expertise, especially your experience with end user technical support, troubleshooting, and client service for executives and VIPs, as emphasized by Align Communications & Creative.
Emphasize your proficiency with Microsoft 365, Exchange, Intune, Entra ID (Azure AD), VPNs, Remote Desktop, Active Directory, and Group Policy, as these are key technologies mentioned in the job description.
Apply through multiple channels including the Align Communications & Creative corporate website and LinkedIn to maximize your application's visibility and ensure you reach the right hiring teams.
Connect with professionals working in Align's Managed Services team or Workplace Technology division on LinkedIn; use ice breakers like commenting on Align's role as a Microsoft Gold Partner or asking about their experience supporting Alternative Investment industry clients.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'end user technical support,' 'Microsoft 365,' 'Intune,' 'Azure AD,' 'VPN,' and 'Managed Services Provider' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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