Job summary
Job post source
This job is directly from Intercom
Job overview
The Director of Brand Design at Intercom leads the brand design team to shape and elevate the company's visual identity, driving brand impact and business growth.
Responsibilities and impact
The role involves leading and mentoring a team of brand designers, defining and evolving the brand system, partnering with cross-functional senior leaders, establishing creative standards, owning the brand book, and using data to refine design strategies.
Compensation and benefits
The position offers a competitive salary range of $235,000 to $281,650 in the San Francisco Bay Area, meaningful equity, comprehensive medical, dental, and vision coverage, 401k plan with match, paid parental leave, flexible PTO, and other perks like in-office bicycle storage and company events.
Experience and skills
Candidates need 10+ years in brand design with 3-5 years in senior leadership, strong creative direction skills, experience in brand strategy and identity systems, cross-functional leadership, excellent communication, and systems thinking; bonus skills include experience in product-led companies, illustration, motion, creative technology, and knowledge of performance marketing.
Career development
The role offers leadership ownership with opportunities to grow design teams, influence company-wide brand strategy, and work within a design-led culture valuing creativity and innovation.
Work environment and culture
Intercom promotes a radically open, accepting, and diverse culture with hybrid work policy, valuing collaboration, inclusivity, and a focus on delivering exceptional work aligned with core values.
Company information
Intercom is an AI customer service company founded in 2011, trusted by nearly 30,000 businesses, known for its AI agent Fin and customer service suite, emphasizing design-led innovation and customer experience excellence.
Team overview
The candidate will lead a high-performing team of brand designers and managers, collaborating closely with senior leaders across marketing, product, content, and workplace experience.
Job location and travel
The role supports hybrid work with offices in San Francisco, Chicago, Dublin, London, and Sydney, and allows remote work for residents in specified US states.
Unique job features
This is a key leadership role with significant ownership, working in a design-led company with a CEO who is a former designer, offering a unique opportunity to influence brand strategy at scale.
Company overview
Intercom is a customer communication platform that provides businesses with tools for messaging, customer support, and marketing automation. Founded in 2011, it enables companies to interact with their customers through live chat, email, and in-app messaging, enhancing user engagement and support efficiency. Intercom generates revenue through subscription-based pricing models, offering various plans tailored to different business needs. The company has grown significantly, becoming a key player in the customer service and engagement industry, and is known for its innovative approach to customer communication.
How to land this job
Position your resume to highlight leadership in brand design, emphasizing your experience in guiding creative teams and evolving brand identities at scale, which aligns with Intercom's need for a visionary Director of Brand Design.
Focus on showcasing your expertise in brand strategy, system-level design, and cross-functional collaboration, especially how you've driven measurable business impact through cohesive and innovative visual execution.
Apply through multiple channels including Intercom's corporate careers page and LinkedIn to maximize your application visibility and increase chances of consideration.
Connect on LinkedIn with current Intercom design leaders or marketing stakeholders; use ice breakers like complimenting a recent campaign they led or asking about how design integrates with AI-driven customer experience at Intercom.
Optimize your resume for ATS by incorporating keywords from the job description such as 'brand design leadership,' 'creative direction,' 'brand identity systems,' 'cross-functional collaboration,' and 'strategic design thinking' to ensure your resume passes initial screenings.
Jennie Johnson's Power Apply feature can automate tailoring your resume, identify multiple application portals, and find relevant Intercom contacts on LinkedIn to network with, saving you time and enhancing your job search effectiveness.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.