Job summary
Job post source
This job is directly from HEICO
Job overview
The Account Representative at HEICO is responsible for customer interactions to provide product information, process orders, and resolve complaints, supporting sales and engineering teams to contribute to company success.
Responsibilities and impact
The role involves communicating with customers via email and phone, processing orders in the ERP system, supporting sales staff, responding to quotes, following up on orders, analyzing sales data, assisting with complaint resolution, and collaborating with internal teams.
Experience and skills
Candidates need a high school diploma or equivalent, 1-3 years of customer service experience, and skills in Microsoft Office, ERP software, communication, problem-solving, and time management; adaptability and integrity are also essential.
Work environment and culture
The job is performed in a climate-controlled office environment with minimal safety hazards, emphasizing quality management system adherence and teamwork.
Job location and travel
The position is based in an office environment requiring regular computer use and occasional physical activity such as lifting and moving around the facility.
Unique job features
The role includes responsibilities within the Quality Management System, requiring adherence to quality policies and contributing to improvement projects, which distinguishes it from similar roles.
Company overview
HEICO Corporation is a leading aerospace and electronics company specializing in the design, manufacturing, and distribution of products for the aviation, defense, space, medical, telecommunications, and electronics industries. They generate revenue through the sale of proprietary products and services, including aircraft replacement parts, repair and overhaul services, and niche electronic components. Founded in 1957, HEICO has grown through strategic acquisitions and innovation, becoming a trusted partner to major airlines, military forces, and technology firms worldwide.
How to land this job
Tailor your resume to highlight your customer service experience, focusing on your ability to handle inquiries, resolve complaints, and support sales teams, as these are key responsibilities for the Account Representative role at HEICO.
Emphasize your proficiency with ERP software, Microsoft Excel, Word, and Outlook, along with your strong communication and interpersonal skills, which are essential for coordinating orders and interacting with customers and team members.
Apply through multiple channels including HEICO's corporate careers site and LinkedIn to maximize your application visibility and increase your chances of being noticed for this position.
Connect with current HEICO employees in the sales or customer service divisions on LinkedIn to gain insights about the role; use ice breakers such as commenting on recent company news or asking about team culture to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'ERP software,' 'order entry,' 'problem solving,' and 'communication skills' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for ATS, submit applications across multiple platforms, and identify LinkedIn contacts to network with, allowing you to focus your energy on interview preparation and follow-ups.
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