Job summary
Job post source
This job is directly from Dreamcrafters Management
Job overview
The Customer Service Team Member role at Dreamcrafters Management focuses on building customer relationships and supporting sales to drive company growth and expansion.
Responsibilities and impact
The role involves forging quality customer relationships, scheduling installation appointments, troubleshooting inquiries, closing sales, and acting as a liaison between customers and the company.
Experience and skills
Preferred qualifications include previous sales or customer service experience, strong communication skills, an outgoing personality, a strong work ethic, willingness to learn, and multilingual abilities are encouraged.
Work environment and culture
Dreamcrafters Management values personalized customer service, quality communication, and a hands-on approach to sales, fostering a growth-oriented and customer-focused environment.
Company information
Dreamcrafters Management is a customer relations firm in Columbia, MD, specializing in innovative sales solutions and personalized customer service, with plans to expand to five new locations.
Job location and travel
The position is based in Columbia, MD, with company expansion plans indicating potential growth opportunities.
Unique job features
The job offers training in vetted sales techniques, customer service strategies, and customer relations methods to support success in the role.
Company overview
DCM Management is a venture capital firm specializing in early-stage investments in technology companies, particularly in the U.S., China, and Japan. Founded in 1996, the firm focuses on sectors such as consumer internet, software, fintech, and mobile applications, supporting startups with funding, strategic guidance, and global market expertise. DCM generates revenue through equity stakes in its portfolio companies, profiting from successful exits like IPOs or acquisitions. Known for its cross-border investment strategy, DCM has backed notable companies like Lime, SoFi, and Kuaishou, making it a key player in fostering innovation across markets.
How to land this job
Tailor your resume to emphasize your experience in customer service and sales, highlighting your ability to build lasting relationships and provide accurate product information, as these are key responsibilities at Dcm Management.
Showcase your communication skills, adaptability, and your capacity to troubleshoot customer issues effectively, aligning with the job’s focus on direct communication and problem resolution.
Apply through multiple platforms including Dcm Management’s official corporate website and LinkedIn to maximize your application’s reach and visibility.
Connect with current Customer Service Team Members or HR personnel at Dcm Management on LinkedIn; use ice breakers like commenting on their recent company expansion or asking about the sales techniques and training provided.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'sales,' 'troubleshoot,' 'scheduling,' and 'customer relations' to ensure it passes initial automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and skill development.
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