Job summary
Job overview
The Client Success Manager at Maritz is responsible for managing client relationships and ensuring satisfaction within a SaaS environment, playing a crucial role in client retention and growth.
Responsibilities and impact
Daily responsibilities include serving as the primary contact for clients, overseeing project implementation, leading teams, managing escalations, and ensuring operational procedures are followed to maintain client satisfaction.
Experience and skills
Candidates should have a Bachelor's degree and 6-8 years of client service or operations management experience, with strong communication skills and technical aptitude in SaaS products.
Company information
Maritz is a company focused on enhancing customer experiences through innovative solutions and services in the SaaS sector.
Company overview
Maritz is a leading provider of sales and marketing services, specializing in employee engagement, customer loyalty, and sales performance solutions. Founded in 1894, the company has a rich history of innovation and adaptation, evolving from a printing business to a global leader in the incentive and rewards industry. Maritz generates revenue through a diverse portfolio of services, including market research, incentive travel, and performance improvement programs. Their expertise in behavioral science and data analytics allows them to create customized solutions that drive business results for clients across various industries.
How to land this job
Position your resume to highlight your extensive experience in client relationship management, project oversight, and strategic planning, as these are crucial for the Client Success Manager role at Maritz.
Emphasize your ability to drive client satisfaction and engagement, showcasing examples of how you've successfully managed client relationships and led project implementations in a SaaS environment.
Apply through multiple channels, including Maritz's corporate site and LinkedIn, to maximize your exposure and increase your chances of landing an interview for this position.
Connect with individuals in the Client Success division at Maritz on LinkedIn, and consider ice breakers such as asking about their experience with client engagement strategies or their thoughts on industry trends related to SaaS.
Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'client relationship management,' 'project management,' and 'SaaS products.'
Utilizing Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying the best platforms to apply through, and suggesting key LinkedIn connections to network with, allowing you to focus on your job search effectively.
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