Job summary
Job post source
This job is directly from Propio Language Services
Job overview
The Client Success Manager at Propio Language Services leads client account management to expand, retain, and grow relationships, ensuring client satisfaction and business growth.
Responsibilities and impact
The role involves managing multiple client accounts and projects, understanding client needs, training Client Success Administrators, analyzing data for strategy development, negotiating contracts, handling client inquiries, maintaining data accuracy in Salesforce, and traveling up to 20%.
Experience and skills
Requires a Bachelor's degree or equivalent experience, 3+ years of management experience, strong organizational and communication skills, proficiency in Microsoft Office, and preferred experience with Salesforce and Microsoft Power BI.
Work environment and culture
Propio values innovation, growth, and meaningful communication, fostering a technology-driven and supportive work environment.
Company information
Propio Language Services provides high-quality interpretation, translation, and localization services, emphasizing technology and client support.
Job location and travel
The position is based in Overland Park, KS, with up to 20% travel required.
Unique job features
The role offers client-facing leadership with opportunities to influence client success through data-driven strategies and cross-functional project management.
Company overview
Propio Language Services provides interpretation and translation services to facilitate communication across language barriers. They generate revenue by offering on-demand phone and video interpretation, as well as document translation services to healthcare, legal, and business sectors. Founded in 1998, Propio has grown significantly by leveraging technology to deliver real-time language support, ensuring accessibility and inclusivity for non-English speakers. Their commitment to quality and customer service has established them as a trusted partner in the language services industry.
How to land this job
Tailor your resume to emphasize your experience in client relationship management, project oversight, and cross-functional collaboration, highlighting your ability to manage multiple priorities and lead teams effectively.
Focus on showcasing your proficiency with Salesforce, Microsoft Office Suite, and any data analysis tools such as Power BI, as these are key to managing client data and developing strategic insights at Propio Language Services.
Apply to the Client Success Manager position through multiple channels including Propio Language Services’ official corporate website and LinkedIn to maximize your application visibility.
Connect with current employees in client success or account management roles at Propio on LinkedIn; when reaching out, use ice breakers like commenting on their recent company projects or asking about their experience with client growth strategies at Propio.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client relationship management,' 'contract negotiation,' 'data analysis,' 'Salesforce,' and 'cross-functional project management' to ensure it passes automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS compatibility, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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