Job summary
Job post source
This job is directly from Sealed Air Corporation
Job overview
The Field Support Technician role at Sealed Air Corporation involves providing technical support for Protective Care systems, resolving complex equipment issues, and supporting field service teams to enhance customer satisfaction and operational efficiency.
Responsibilities and impact
The technician will communicate technical solutions to customers, identify root causes of issues, collaborate cross-functionally to resolve problems, update technical knowledge bases, support engineering projects, and maintain detailed records of customer interactions and product performance.
Experience and skills
Candidates should have an Associate or Technical School degree (Bachelor's preferred) or 3-7 years of relevant field service or remote support experience, with intermediate electrical and mechanical knowledge, ability to read schematics, strong communication skills, and proficiency in Microsoft and CRM/ERP software.
Career development
Sealed Air emphasizes talent development, continuous growth, and career progression within a supportive culture aligned with company values.
Work environment and culture
The company fosters a high-performance, accountable, and caring culture focused on sustainable growth, diversity, and inclusion, with a commitment to equal employment opportunity and a respectful work environment.
Company information
Sealed Air Corporation is a global packaging solutions company generating $5.5 billion in revenue with 17,000 employees across 46 countries, focusing on innovative, sustainable packaging and supply chain solutions.
Team overview
The technician will work closely with the Remote Technical Support Manager, Field Service, and Technical Assistance teams, collaborating on customer support and engineering projects.
Application process
Applicants are advised to be cautious of fraudulent recruiting and to contact Sealed Air directly for verification; specific application steps are not detailed.
Unique job features
This role involves hands-on technical troubleshooting, cross-functional collaboration, and participation in new product development, distinguishing it by its integration with engineering and field service teams.
Company overview
Sealed Air is a global leader in packaging solutions, specializing in food safety and product protection. The company generates revenue through the sale of innovative packaging materials and systems, including its well-known Bubble Wrap and Cryovac brands. Founded in 1960, Sealed Air has a rich history of pioneering advancements in packaging technology. Their solutions help extend the shelf life of food products, reduce waste, and enhance the e-commerce experience, making them a critical player in various industries worldwide.
How to land this job
Tailor your resume to highlight your technical support experience, especially in troubleshooting electrical and mechanical systems, and your ability to interpret schematics and technical documentation relevant to Sealed Air's Protective Care equipment.
Emphasize your communication skills, customer service expertise, and your ability to manage and resolve complex technical issues while collaborating cross-functionally, as these are key aspects of the Field Support Technician role.
Apply through multiple channels such as the Sealed Air corporate careers page, LinkedIn, and reputable job boards to maximize your chances of being seen by recruiters and hiring managers.
Connect on LinkedIn with current Technical Support Technicians, Field Service personnel, or Remote Technical Support Managers at Sealed Air. Start conversations with ice breakers like asking about their experience working with specific Sealed Air product lines or inquiring about how they handle challenging technical issues in the field.
Optimize your resume for ATS by including keywords from the job description such as 'technical support,' 'troubleshooting,' 'schematics,' 'PLC,' 'customer advocacy,' and 'CRM systems' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.
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