Enova International

Customer Service Representative, Small Business (Remote)

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Enova International

  • Job overview

    The Customer Service Representative role at Enova International focuses on providing exceptional service to small business customers, requiring expertise in two lending brands after a comprehensive training program.

  • Responsibilities and impact

    Daily responsibilities include responding to customer inquiries, managing account-related tasks, and ensuring high-quality support through effective communication and meticulous account management.

  • Compensation and benefits

    The hourly rate for this position is $17.50, with potential bonuses and comprehensive benefits including health insurance, 401(k) matching, paid time off, and various employee programs.

  • Experience and skills

    Preferred qualifications include experience in a call center, strong phone communication skills, familiarity with CRM systems, and a customer-centric approach with multitasking abilities.

  • Career development

    Opportunities for professional growth include participation in various employee recognition programs and a supportive environment for career development.

  • Work environment and culture

    Enova International fosters a values-driven culture focused on inclusion, employee development, and maintaining high expectations for performance.

  • Company information

    Enova International is a financial technology leader that provides online financial services through its AI-powered platform, serving both consumers and businesses while promoting accessible credit.

  • Job location and travel

    This is a remote position with hybrid options available for in-office work from Tuesday to Thursday.

  • Unique job features

    The role offers unique benefits such as a sabbatical program, summer hours, and various DEI groups to promote an inclusive workplace.

Company overview

Enova International is a leading financial technology company that provides online financial services to non-prime consumers and small businesses. They generate revenue through various lending products, including short-term loans, lines of credit, and installment loans, leveraging advanced analytics and machine learning to assess credit risk. Founded in 2004 and headquartered in Chicago, Enova has a significant history of innovation in the fintech space, including the development of proprietary technology platforms to enhance customer experience and operational efficiency.

How to land this job

  • Position your resume to showcase your experience in customer service, particularly in call center environments, emphasizing your ability to respond to inquiries and provide exceptional service.

  • Highlight your proficiency in verbal communication and active listening skills, as well as your familiarity with CRM systems, to align with the job requirements at Enova International.

  • Apply through multiple platforms such as Enova International's corporate website and LinkedIn to maximize your chances of being seen by hiring managers.

  • Connect with current employees in the customer service division at Enova International on LinkedIn to learn more about the role and express your interest in joining their team.

  • Use ice breakers like discussing a recent initiative at Enova or asking about their experiences with the training program to engage potential connections.

  • Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service', 'call center', and 'CRM systems', to ensure it passes through initial screenings.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus more on preparing for interviews and networking rather than getting bogged down in logistics.

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