Job summary
Job post source
This job is directly from ICUC
Job overview
The Social Media Content Specialist role at ICUC involves managing and engaging with clients' social media audiences to enhance brand presence and community interaction remotely from Canada.
Responsibilities and impact
The specialist will monitor, moderate, and respond to social media comments using the client's brand voice, create engaging content, ensure community safety, escalate issues, and adhere to social media strategies and guidelines.
Compensation and benefits
The position offers an hourly wage of $16.75 to $17.00 CAD or the provincial minimum wage, with benefits including medical, dental, RRSP, and paid time off for employees working at least 22 hours per week.
Experience and skills
Candidates must have native English fluency, professional social media moderation experience, strong written communication skills, customer service skills, and reliable high-speed internet; additional language skills and Canadian residency are required.
Work environment and culture
ICUC promotes a collaborative, responsible, and trusting remote work culture that values diversity, equal opportunity, and employee recognition.
Company information
ICUC is a remote company specializing in social media management and content creation, focusing on humanizing brands through creative and strategic social media expertise.
Job location and travel
The job is fully remote within Canada, specifically requiring permanent residency and availability for various shifts including days, evenings, and overnight.
Application process
Applicants must submit their applications as per instructions, with accommodations available upon request; only qualified candidates will be contacted for next steps.
Unique job features
The role offers flexible shift work covering multiple time periods and the opportunity to work fully remotely with a focus on diverse client industries and brand voices.
Company overview
ICUC is a global leader in social media management services, specializing in content moderation, community management, and social listening. They help brands protect their online reputation and engage with their audience by monitoring and managing user-generated content across various platforms. Founded in 2002, ICUC has grown to serve clients worldwide, leveraging a team of skilled moderators and advanced technology to ensure safe and positive online interactions. The company generates revenue through service contracts with businesses seeking to enhance their social media presence and mitigate risks associated with user-generated content.
How to land this job
Position your resume to underscore your expertise in social media content creation, moderation, and customer engagement, emphasizing your ability to adapt brand voice and tone across diverse platforms.
Highlight your experience working flexible shifts, including nights and weekends, and your proven skills in managing online communities with a focus on safety and brand guidelines.
Apply through multiple channels such as ICUC's official careers page, LinkedIn job postings, and other reputable job boards where ICUC listings appear to maximize your application's reach.
Connect with ICUC's social media or content teams on LinkedIn, initiating conversations by complimenting recent campaigns they've managed or asking about the company culture and team dynamics in social media content roles.
Optimize your resume for ATS by incorporating keywords from the job description like 'social media moderation,' 'brand voice,' 'content creation,' 'customer engagement,' and 'flexible shift work' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant ICUC contacts on LinkedIn, allowing you to focus more on preparing for interviews and networking.
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