Job summary
Job post source
This job is directly from E&S Ring Management Co.
Job overview
The Resident Services Specialist at E&S Ring Management Co. is responsible for resident service and retention, ensuring a quality living experience in residential communities.
Responsibilities and impact
The role involves managing resident services including move-in and move-out processes, organizing resident events, handling service requests, administering parking and lease renewal programs, and ensuring compliance with legal and company policies.
Compensation and benefits
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with company match, flexible spending accounts, paid leave, tuition reimbursement, and wellness reimbursement.
Experience and skills
Candidates should have a high school diploma, at least one year of customer service or apartment industry experience, typing skills, and knowledge of office systems; some college and familiarity with spreadsheets and Yardi are preferred.
Work environment and culture
The company promotes a collaborative, upbeat work environment valuing positivity, professionalism, and team spirit aligned with corporate values.
Company information
E&S Ring Management Co. is a leader in residential property management in California, managing apartment communities in sought-after neighborhoods with a legacy of excellence.
Job location and travel
The job is located at one of E&S Ring's premier apartment communities in California, requiring onsite presence and physical activity such as walking the property and climbing stairs.
Application process
Applicants must undergo background checks, drug screening, reference checks, and possibly a physical exam; the company is an equal opportunity employer.
Unique job features
The job features direct resident interaction, involvement in community events, and responsibility for legal compliance and resident satisfaction, distinguishing it as a dynamic customer service role in property management.
Company overview
E&S Ring Management Co. is a prominent real estate management firm specializing in the acquisition, development, and management of residential and commercial properties. They generate revenue through property leasing, management fees, and real estate investments. Founded in 1959, the company has a rich history of growth and innovation in property management, emphasizing customer satisfaction and sustainable practices. Their portfolio includes a diverse range of properties, from luxury apartments to commercial spaces, primarily located in California.
How to land this job
Position your resume to highlight your direct customer service experience, especially in residential or apartment management settings, emphasizing your ability to enhance resident satisfaction and retention.
Focus on showcasing your skills in administrative tasks such as managing service requests, lease renewals, and resident communications, as well as your familiarity with office systems and software like word processing and spreadsheets.
Apply through multiple channels including E&S Ring Management Co.'s corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current employees in the Resident Services or Property Management divisions at E&S Ring Management Co. Use ice breakers like commenting on recent community events they managed or asking about their experience with resident retention strategies to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'resident retention,' 'service requests,' 'lease renewal,' 'customer service,' 'Fair Housing,' and 'property operations' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with the right keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and other job search activities.
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