Job summary
Job post source
This job is directly from Commercial Jet (Model 1, formerly Creative Bus Sales).
Job overview
The Service Administrator role at Commercial Jet involves managing customer service interactions and documenting vehicle repair needs to support the service department effectively.
Responsibilities and impact
The Service Administrator documents customer vehicle concerns, communicates repair needs and costs to customers, manages work orders and warranty claims, coordinates with sales, parts, and warranty departments, and maintains communication with customers and vendors to ensure timely service completion.
Compensation and benefits
The position offers a salary range of $18.00-$30.00 per hour, competitive benefits including health insurance, paid holidays, vacation pay, continuous training, access to mentors, and advanced technology tools for efficiency.
Experience and skills
Candidates need a high school diploma or equivalent, good communication skills, knowledge of service and parts department operations, proficiency in Word and Excel, and a professional, organized, and cooperative attitude; bilingual skills are a plus.
Career development
The company provides continuous training and networking opportunities to help employees develop their full potential and become true business partners.
Work environment and culture
Model 1 emphasizes core values such as problem solving, transparency, forward thinking, work-life balance, and ownership, fostering a supportive and collaborative work environment.
Company information
Model 1, formerly Creative Bus Sales, is the nation's largest commercial vehicle dealership, representing over 20 manufacturers and focusing on custom-built and alternative fuel vehicles since 1980.
Team overview
The Service Administrator works within the service department alongside other professionals and interacts with sales, parts, warranty, and accounting teams to ensure smooth operations.
Unique job features
This role uniquely combines customer service with technical knowledge of vehicle repairs and warranty processes, requiring physical activity such as vehicle inspections and lifting up to 50 pounds.
Company overview
Commercial Jet is a leading provider of aircraft maintenance, repair, and overhaul (MRO) services, specializing in comprehensive solutions for commercial and cargo aircraft. The company generates revenue by offering a wide range of services, including heavy maintenance checks, modifications, and conversions, which help airlines and cargo operators maintain their fleets in optimal condition. Established in 1990, Commercial Jet has a rich history of innovation and customer satisfaction, with facilities in Miami, Florida, and Dothan, Alabama, that are equipped to handle various aircraft types. Their commitment to quality and safety has earned them a reputation as a trusted partner in the aviation industry.
How to land this job
Position your resume to highlight your strong customer service skills and your knowledge of automotive or bus industry operations, focusing on your ability to manage service workflows and customer communications effectively.
Emphasize experience with documenting service requests, managing work orders, coordinating with multiple departments such as sales, parts, warranty, and accounting, and your proficiency with computer software like Word and Excel.
Apply through multiple channels including Commercial Jet's corporate career site and LinkedIn job postings to maximize your application visibility and increase your chances of being noticed.
Connect with current Service Administrators or team members in the service department at Commercial Jet on LinkedIn. Use ice breakers like commenting on their recent posts about customer service excellence or asking about their experience working with warranty claims and service scheduling.
Optimize your resume for ATS by incorporating keywords from the job description such as 'service administrator,' 'warranty claims,' 'customer communication,' 'work orders,' 'vehicle inspection,' and 'service scheduling' to ensure it passes automated screening effectively.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and follow-ups.
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