Worldwide Foam

Experienced Manufacturing Customer Service Representative

ELKHART, INPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Worldwide Foam

  • Job overview

    The Experienced Manufacturing Customer Service Representative at Worldwide Foam plays a crucial role in ensuring exceptional customer experiences and addressing inquiries effectively.

  • Responsibilities and impact

    Daily tasks include data entry into the ERP system, responding to customer inquiries, processing foam sample requests, and collaborating with team members to maintain a positive work environment.

  • Compensation and benefits

    The position offers a starting pay of $21.75 per hour, along with benefits such as health, dental, and vision insurance, PTO, and a simple IRA matching plan.

  • Experience and skills

    Candidates should have 2-3 years of customer service experience, strong communication skills, and attention to detail, with manufacturing experience preferred.

  • Career development

    There are opportunities for advancement within the company, allowing for professional growth in customer service roles.

  • Work environment and culture

    Worldwide Foam values diversity and encourages employees to be their authentic selves, fostering a supportive work environment.

  • Company information

    Worldwide Foam is a growing company focused on manufacturing and customer service, with a commitment to exceptional customer experiences.

  • Team overview

    The team is collaborative, with a focus on communication and support among members to ensure customer satisfaction.

  • Job location and travel

    The job is based in a standard office environment with no travel requirements.

  • Application process

    Interested candidates should apply directly to Worldwide Foam, with no specific application instructions mentioned in the description.

  • Unique job features

    This role stands out for its focus on customer service excellence and the opportunity to work with ERP systems in a dynamic environment.

Company overview

Worldwide Foam is a leading manufacturer and distributor of closed-cell foam products, catering to various industries such as automotive, construction, and packaging. They generate revenue by providing high-quality foam materials that are used for insulation, cushioning, and sealing applications. Founded in 2008, the company has rapidly expanded its operations and product offerings, establishing itself as a reliable supplier with a strong emphasis on customer service and innovation. Their commitment to maintaining a robust inventory ensures quick delivery times, which is a significant competitive advantage in the industry.

How to land this job

  • Position your resume to spotlight your manufacturing customer service experience, emphasizing your ability to handle customer inquiries and complaints efficiently, as this aligns perfectly with Worldwide Foam's needs.

  • Highlight your software skills, particularly any experience with ERP systems like NetSuite, as this is crucial for the role and will demonstrate your technical proficiency.

  • Apply through multiple channels, including Worldwide Foam's corporate site and LinkedIn, to maximize your visibility and chances of landing an interview.

  • Connect with professionals in the customer service division at Worldwide Foam on LinkedIn to inquire about the position; potential ice breakers could include asking about their journey at the company or their favorite aspect of working there.

  • Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service', 'ERP', 'data entry', and 'problem-solving', to ensure it passes initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying application channels, and finding LinkedIn connections to network with, allowing you to focus more on your job search.

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