Job summary
Job post source
This job is directly from U.S. Legal Support
Job overview
The Customer Service Representative at U.S. Legal Support plays a key role in managing client interactions and ensuring a positive customer experience within the company.
Responsibilities and impact
The role involves providing administrative support, maintaining client relationships, communicating with clients via phone and email, logging interactions, following HIPAA guidelines, and proactively resolving issues to ensure client satisfaction.
Compensation and benefits
Benefits include medical, dental, vision insurance, paid parental leave, LifeLock, retirement plans, paid time off including holidays, flexible spending accounts, commuter benefits, disability coverage, and an Employee Assistance Program.
Experience and skills
Candidates must have a high school diploma (Bachelor’s preferred), at least 2 years of customer service experience, strong communication skills, multitasking ability, and adaptability; legal or service industry experience is a plus.
Work environment and culture
The company values a customer-first mindset and has been recognized with the Happiest Employees Award for two consecutive years, indicating a positive and supportive work environment.
Company information
U.S. Legal Support is a company focused on legal support services, emphasizing client satisfaction and compliance with HIPAA standards.
Job location and travel
The position is onsite in Houston, TX, with a Monday to Friday schedule from 8:00 AM to 5:00 PM.
Application process
Applicants are encouraged to apply directly and can learn more about the company culture through their Comparably profile.
Unique job features
The job emphasizes compliance with HIPAA and offers family- and pet-friendly benefits, distinguishing it with a strong focus on employee well-being and client confidentiality.
Company overview
U.S. Legal Support is a leading provider of litigation support services, including court reporting, record retrieval, interpreting, and trial services, catering to law firms, insurance companies, and corporations. They generate revenue through service fees for these specialized legal support offerings. Founded in 1996, the company has grown significantly, expanding its services nationwide and acquiring smaller firms to enhance its capabilities and market reach. Their commitment to cutting-edge technology and exceptional customer service has solidified their reputation in the legal industry.
How to land this job
Position your resume to highlight your strong communication skills, ability to multitask, and experience in customer service, especially in fast-paced or legal environments, to align with U.S. Legal Support's needs.
Emphasize your experience with client relationship management, administrative support, and adherence to compliance standards such as HIPAA to match the job description.
Apply through multiple platforms including U.S. Legal Support's corporate careers page and LinkedIn to maximize your application visibility.
Connect with current Customer Service Representatives or team members at U.S. Legal Support on LinkedIn; use ice breakers like commenting on their recent posts about company culture or asking about their experience with the customer-first mindset at U.S. Legal Support.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'client relationship,' 'HIPAA compliance,' 'administrative support,' and 'multitasking' to ensure it passes initial screenings.
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