YoungWilliams

Customer Service Representative, LA Department of Education

BOSSIER CITY, LAPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from YoungWilliams

  • Job overview

    The Customer Service Representative (CSR) provides exceptional customer service for the Louisiana Office of Teaching and Learning, focusing on inquiries related to the Child Care Assistance Program (CCAP). This role is crucial in ensuring accurate information is delivered to both internal and external customers, thereby supporting overall educational goals.

  • Responsibilities and impact

    Daily responsibilities include answering customer inquiries, interpreting CCAP policy, checking eligibility, responding to complaints, and maintaining knowledge of the Department's services. The CSR also assists with administrative tasks related to the CCAP Household Eligibility program and ensures timely and accurate work performance.

  • Experience and skills

    Candidates should have a high school diploma, with some college preferred, and at least one year of inbound call center experience. Strong computer skills, typing proficiency of at least 30 words per minute, and the ability to navigate websites are essential.

Company overview

YoungWilliams is a prominent company specializing in child support services and solutions, providing comprehensive support to state and local government agencies. They generate revenue by offering a range of services, including case management, customer service, and technology solutions designed to improve the efficiency and effectiveness of child support programs. Founded in 1993, YoungWilliams has grown significantly, establishing a reputation for innovation and excellence in the field. Their commitment to improving the lives of children and families through effective child support enforcement is a core aspect of their mission. Candidates should be aware of the company's strong focus on customer service and its collaborative approach to problem-solving.

How to land this job

  • Position your resume to highlight your experience in customer service, particularly in call center environments, as this is critical for the CSR role at YoungWilliams.

  • Emphasize your ability to provide accurate information promptly and your knowledge of policies and procedures, as these are key responsibilities of the position.

  • Apply through multiple platforms including YoungWilliams' corporate site and LinkedIn to maximize your visibility for the CSR role.

  • Connect with current employees in the Early Childhood Operations division at YoungWilliams on LinkedIn, and consider ice breakers like asking about their experiences in the role or what they enjoy most about working there.

  • Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service', 'CCAP', and 'eligibility', to improve your chances of passing initial screenings.

  • Utilizing Jennie Johnson's Power Apply feature will streamline your application process, ensuring your resume is tailored and effectively submitted across various platforms.

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