Customer Service Call Center Representative - Accredo - Remote

REMOTEPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Accredo Specialty Pharmacy, part of Evernorth Health Services and The Cigna Group.

• Job overview

  The Customer Service Call Center Representative role at Accredo Specialty Pharmacy involves supporting patients with complex health conditions by managing medication orders and inquiries in a remote, high-volume call center environment, directly impacting patient health and well-being.

• Responsibilities and impact

  The representative will answer inbound calls, assist with medication orders, benefits, billing, and issue resolution, follow structured workflows, de-escalate concerns empathetically, maintain confidentiality, and meet performance metrics while participating in training.

• Compensation and benefits

  The position offers an hourly rate of $17.75 to $19 depending on experience and location, eligibility for an annual bonus plan, comprehensive health benefits starting day one, 401(k) with company match, life insurance, tuition reimbursement, paid time off, and holidays.

• Experience and skills

  Candidates need a high school diploma or equivalent, at least 1 year of customer service experience, ability to work in a fast-paced call center, strong problem-solving and communication skills, proficiency with Microsoft Office, and reliable internet with a distraction-free workspace.

• Career development

  The role includes a paid 9-week virtual training program and ongoing development opportunities within a supportive virtual team environment.

• Work environment and culture

  Accredo offers a mission-driven, structured, and professional virtual work environment focused on patient care, empathy, and excellence.

• Company information

  Accredo Specialty Pharmacy is part of Evernorth Health Services, a division of The Cigna Group, specializing in pharmacy, care, and benefit solutions to improve health and vitality.

• Job location and travel

  This is a remote position requiring residence in specific states including Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Oregon, or Virginia, with a dedicated home workspace and reliable internet.

• Application process

  Applicants must complete a virtual application, attend a mandatory paid training program, and meet all participation requirements in the first 90 days; accommodations are available upon request.

• Unique job features

  This role is unique due to its direct impact on patient health, structured continuous call-taking environment, and the requirement to handle sensitive health-related issues with empathy and accuracy.

Company overview

Accredo Specialty Pharmacy is a leading specialty pharmacy that focuses on providing medications and personalized care for patients with complex and chronic health conditions such as cancer, hepatitis, multiple sclerosis, and rare diseases. As a subsidiary of Evernorth, which is part of Cigna Corporation, Accredo operates by partnering with pharmaceutical manufacturers, insurance providers, and healthcare professionals to deliver high-touch pharmacy services and support programs. The company generates revenue through dispensing specialty medications, offering clinical support, and managing patient care coordination, often working with insurance reimbursement models. Founded in 1996 and acquired by Medco Health Solutions in 2005, then later becoming part of Express Scripts and ultimately Cigna, Accredo has a history of growth through strategic acquisitions and integration into larger healthcare organizations. Candidates should be aware of Accredo’s emphasis on patient-centric care, advanced therapy management, and its role within the broader Cigna/Evernorth healthcare ecosystem.

How to land this job

• Position your resume to highlight your experience in high-volume call center environments, emphasizing your ability to manage back-to-back calls with professionalism and empathy, which is crucial for Accredo Specialty Pharmacy's structured virtual setting.

• Focus on showcasing your skills in patient support, medication order assistance, benefits explanation, billing inquiry resolution, and adherence to healthcare confidentiality and regulations, as these are key responsibilities.

• Apply through multiple channels including Accredo's corporate career site and LinkedIn to maximize your application visibility and chances of being noticed.

• Connect with current employees in the customer service or specialty pharmacy divisions at Accredo on LinkedIn; start conversations with ice breakers like commenting on their role in patient care or asking about their experience with Accredo's virtual training program.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'high-volume call center,' 'patient confidentiality,' 'medication support,' 'empathy,' 'problem-solving,' and 'Microsoft Office proficiency' to ensure your resume passes initial screenings.

• Jennie Johnson's Power Apply feature can automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and improving your skills.