SITA

Specialist Field Ops

DENVER, COPosted 21 days ago

Job summary

  • Job post source

    This job is directly from SITA

  • Job overview

    The Specialist Field Ops role at SITA focuses on delivering high-quality technical service operations to support air transport communications and IT systems, ensuring customer satisfaction and system reliability.

  • Responsibilities and impact

    The role involves providing service operations support to customers, maintaining system functionality, managing incidents and problems, coordinating with resolver groups and suppliers, performing preventive maintenance, and supporting service continuity and improvement.

  • Compensation and benefits

    The position offers a base salary range of $50,000 to $55,000 per year in Colorado, with potential incentive compensation, employee wellbeing programs, professional development opportunities including LinkedIn Learning, and competitive local market benefits.

  • Experience and skills

    Candidates should have 2-3 years of network or system support experience, familiarity with airport or airline operations, relevant technical certifications like MCSA, CCNA, or ITIL Foundation, and a diploma or equivalent in a related technical field.

  • Career development

    SITA provides professional development through training platforms such as LinkedIn Learning, supporting skill enhancement and career growth.

  • Work environment and culture

    SITA promotes a diverse and inclusive culture with a hybrid work format, emphasizing collaboration across many countries and cultures.

  • Company information

    SITA is a leading specialist in air transport communications and IT, serving 95% of international air travel destinations and over 2,800 customers globally, with extensive experience in aviation technology solutions.

  • Job location and travel

    The job is based in Colorado with a hybrid work format and includes on-call or shift-based support requirements.

  • Unique job features

    The role offers unique opportunities to work in a high-availability environment within the global aviation industry, supporting critical air transport systems and processes.

Company overview

SITA is a multinational information technology company specializing in providing IT and telecommunication services to the air transport industry. They generate revenue by offering solutions for passenger management, baggage handling, airport operations, and aircraft communications. Founded in 1949, SITA is a pioneer in air transport communications and IT, serving over 2,500 customers worldwide, including airlines, airports, and government agencies. Their extensive network and innovative technologies have positioned them as a leader in aviation IT solutions.

How to land this job

  • Position your resume to highlight your experience in network and application/system support, emphasizing your ability to meet SLAs and deliver high-quality service operations in high-availability environments relevant to air transport technology.

  • Focus on showcasing your skills in incident and problem management, proactive system monitoring, and coordination with multiple stakeholders including customers, resolver groups, and suppliers.

  • Apply through multiple platforms such as SITA's official corporate careers page, LinkedIn, and other job boards hosting this role to maximize your chances of visibility and response.

  • Connect with professionals working in SITA’s Field Operations or Service Delivery teams on LinkedIn; start conversations by referencing recent SITA projects in air transport communications or asking about their experience with SITA’s hybrid work culture and service operations challenges.

  • Optimize your resume for ATS by including keywords like 'service operations support,' 'SLA compliance,' 'incident management,' 'preventive maintenance,' 'network support,' 'ITIL Foundation,' and 'high-availability systems' to ensure it passes automated screenings.

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