Job summary
Job post source
This job is directly from Southern Company
Job overview
The End User Analyst II at Southern Company provides technology consulting and support to business partners, enhancing their use of technology and supporting IT projects within the company.
Responsibilities and impact
The role involves desktop support, hardware maintenance, incident resolution, technical support for critical sites, training business partners, project coordination, and collaboration with various IT teams to ensure effective technology use and support.
Compensation and benefits
Southern Company offers competitive base salary, annual incentives, health, welfare, and retirement benefits, with additional compensation potential through incentive programs.
Experience and skills
Candidates should have seven years of desktop support or IT experience, preferably with industry certifications or a related degree, proficiency in Microsoft Office and Windows, strong communication and customer service skills, and knowledge of emerging technologies; experience in the electric utility industry is a plus.
Career development
The position offers opportunities to learn and share knowledge, work on projects, and collaborate across departments, fostering professional growth within Southern Company's technology organization.
Work environment and culture
Southern Company values safety, inclusion, superior performance, and integrity, promoting a proactive, motivated, and customer-focused work environment with a dispersed team structure.
Company information
Southern Company is a leading energy provider serving 9 million customers in the Southeast, committed to clean, reliable energy and sustainability with a strong focus on innovation and community service.
Team overview
The candidate will join the Technology Organization, working closely with senior analysts, subject matter experts, and various IT teams to support business partners and technology initiatives.
Job location and travel
This position is based in Atlanta, GA, requiring onsite work primarily in the Metro Atlanta area with some potential for remote work after six months.
Unique job features
The job includes specialized technical support for critical business operations, involvement in storm-related and 24/7 support, and opportunities to work on technology upgrades and project implementations unique to Southern Company's environment.
Company overview
Southern Company is a leading energy company based in the United States, primarily involved in the generation, transmission, and distribution of electricity. They make money through the sale of electricity and natural gas to residential, commercial, and industrial customers across the southeastern U.S. Founded in 1945, Southern Company has grown through strategic acquisitions and investments in renewable energy and smart grid technologies, positioning itself as a key player in the transition to cleaner energy sources.
How to land this job
Tailor your resume to emphasize your expertise in desktop support, hardware lifecycle management, and proficiency with Microsoft Office suite, especially Teams and SharePoint, as these are core to the End User Analyst II role at Southern Company.
Highlight your experience in partnering with business units and IT departments for incident resolution, project coordination, and delivering outstanding customer service, showcasing your ability to manage multiple projects and build strong relationships.
Apply through multiple platforms including Southern Company's official careers page and LinkedIn to maximize your application's visibility and ensure alignment with their recruitment channels.
Connect on LinkedIn with current End User Analysts, Technology Organization staff, or hiring managers at Southern Company. Use ice breakers like referencing Southern Company’s commitment to innovation or asking about their experience supporting business partners in the Metro Atlanta area.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'hardware refresh,' 'Microsoft Teams,' 'project coordination,' 'customer service,' and 'Power BI' to ensure your resume passes automated screening effectively.
Utilize Jennie Johnson's Power Apply feature to automate resume tailoring, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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