Job summary
Job post source
This job is directly from AM Best
Job overview
The Technical Support Specialist at AM Best provides professional support to external clients and Account Managers for AM Best products and services, ensuring client issues are resolved efficiently.
Responsibilities and impact
The role involves monitoring team mailboxes, troubleshooting and resolving customer inquiries via phone and email, documenting cases in Salesforce, communicating with management for escalated issues, reviewing product documentation, recommending improvements, and participating in onboarding and ad hoc projects.
Compensation and benefits
The position offers flexible and hybrid work arrangements, paid time off and company holidays, medical, dental, and vision plans, flexible spending and health savings accounts, a 401(k) plan with company matching and Roth options, and an educational assistance program.
Experience and skills
Candidates need a high school diploma and 2-4 years of help desk or customer service experience, strong communication skills, ability to work independently and in teams, multitasking ability, proficiency with MS Word and Excel, and an aptitude for technology and problem solving.
Work environment and culture
The company promotes a positive work environment emphasizing professionalism, courtesy, respect, and ethical communication among customers, clients, coworkers, and supervisors.
Company overview
AM Best is a global credit rating agency, news publisher, and data analytics provider specializing in the insurance industry. Founded in 1899, the company is renowned for its credit ratings, which assess the financial strength and creditworthiness of insurance companies and related entities. AM Best generates revenue through its rating services, subscription-based data products, and industry reports. The company is headquartered in Oldwick, New Jersey, and has a significant influence on the insurance sector, providing insights that help stakeholders make informed decisions. Its long-standing history and expertise make it a trusted source in the financial services industry.
How to land this job
Position your resume to highlight your experience in help desk support and customer service, emphasizing your ability to troubleshoot and resolve technical issues efficiently, as this aligns with AM Best's need for a Technical Support Specialist who can provide excellent client support.
Focus on showcasing your communication skills, particularly your ability to explain technical information clearly to non-technical users and your experience with tools like Salesforce for case documentation and tracking.
Apply through multiple channels including AM Best's official corporate careers site and LinkedIn to maximize your visibility and chances of being noticed for this role.
Connect with current Technical Support or Customer Service team members at AM Best on LinkedIn to learn more about the role and company culture; you can break the ice by commenting on recent AM Best product updates or asking about their experience working in a hybrid environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'customer service,' 'Salesforce,' 'troubleshooting,' and 'case management' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate the tailored application process, submit your resume through multiple platforms, and identify relevant AM Best contacts on LinkedIn, allowing you to focus your time on preparing for interviews and networking effectively.
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