John Muir Health

Patient Call Representative - Temporary - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days

WALNUT CREEK, CAPosted a month ago

Job summary

  • Job post source

    This job is directly from John Muir Health

  • Job overview

    The Patient Call Representative at John Muir Health is a temporary full-time role focused on managing patient communications to schedule appointments and handle registration and insurance inquiries, contributing to patient access and revenue cycle administration.

  • Responsibilities and impact

    The role involves handling incoming and outgoing patient calls, performing full registrations, addressing scheduling and insurance questions, and maintaining effective communication and professionalism.

  • Compensation and benefits

    The position offers an hourly pay range of $25.99 to $35.09 based on experience and licensure, with pay adjustments for local markets outside the Bay Area, and is a temporary role until October 2025 with a standard 40-hour workweek.

  • Experience and skills

    Candidates should have at least one year of healthcare call center experience preferred, proficiency in Epic within 90 days, knowledge of HIPAA protocols, good communication skills, basic medical terminology, and the ability to work professionally with the public.

  • Company information

    John Muir Health is a healthcare organization focused on patient care and revenue cycle management, emphasizing professionalism and patient navigation programs.

  • Job location and travel

    The position is based in the United States with a work shift from 8:00 AM to 5:00 PM, no remote work options mentioned.

  • Unique job features

    This is a temporary position lasting until October 2025, with a focus on patient access and revenue cycle administration in a healthcare setting.

Company overview

John Muir Health is a leading nonprofit healthcare organization based in the San Francisco Bay Area, specializing in a comprehensive range of medical services including primary care, emergency care, and specialized treatments. They generate revenue through patient services, insurance reimbursements, and community health programs. Founded in 1997 through the merger of John Muir Medical Center and Mt. Diablo Medical Center, the organization has a strong reputation for high-quality care and community involvement.

How to land this job

  • Tailor your resume to highlight your communication skills, empathy, and multitasking abilities, as these are key for the Patient Call Representative role at John Muir Health.

  • Emphasize any healthcare call center experience, familiarity with HIPAA protocols, and proficiency with scheduling and registration systems, especially Epic, to align with job requirements.

  • Apply through multiple platforms such as John Muir Health's corporate careers page, LinkedIn, and relevant healthcare job boards to maximize your application visibility.

  • Connect with current employees in the Patient Access and Revenue Cycle division on LinkedIn; use ice breakers like commenting on their recent posts about patient care or asking about their experience with Epic training.

  • Optimize your resume for ATS by including keywords from the job description such as 'patient scheduling,' 'HIPAA compliance,' 'Epic proficiency,' and 'customer service in healthcare' to ensure it passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts, saving you time and improving your chances at John Muir Health.

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