Job summary
Job post source
This job is directly from Data-Core Systems Inc.
Job overview
The Service Desk Analyst I at Data-Core Systems Inc. supports the consulting team by providing technical expertise and contributing to the design and implementation of complex applications, enhancing client IT service delivery.
Responsibilities and impact
The role involves handling service desk calls via multiple channels, resolving or escalating issues, mentoring junior staff, configuring and troubleshooting hardware, maintaining customer communication, and managing IT customer communications during incidents.
Experience and skills
Requires 2 years of hardware imaging and troubleshooting experience, 3-5 years in service desk or technical support, 1-2 years of junior management experience, excellent customer service and communication skills, a bachelor's degree or equivalent, and fluency in English; Portuguese is a plus.
Work environment and culture
The company values client satisfaction, innovation, and a collaborative workforce, emphasizing a fast-paced and open work environment where quality and results are prioritized.
Company information
Data-Core Systems Inc. is an IT consulting and business process services provider working with diverse sectors including healthcare, education, and government, known for technology innovation and client partnerships.
Team overview
The candidate will join the Consulting team, working alongside subject matter experts and contributing to complex application projects.
Unique job features
The position offers the opportunity to work with new technologies and be part of a collaborative consulting team, with responsibilities including mentoring and active support of IT knowledge portals.
Company overview
Data-Core Systems Inc. is a global provider of information technology, consulting, and business process outsourcing services. They specialize in offering solutions for data management, application development, and digital transformation, catering to various industries such as healthcare, finance, and manufacturing. Founded in 1988, the company has a rich history of leveraging technology to drive business efficiency and innovation. Data-Core Systems generates revenue through service contracts, project-based engagements, and long-term partnerships with clients, ensuring tailored solutions to meet specific business needs.
How to land this job
Tailor your resume to emphasize your experience in imaging, configuring, deploying, and troubleshooting hardware, especially PCs and iOS devices, as this is a key requirement for the Service Desk Analyst I role at Data-Core Systems Inc.
Highlight your service desk and technical support experience, particularly any time spent managing ITSM call tickets and resolving or escalating issues, to align with the job's core responsibilities.
Apply through multiple channels including Data-Core Systems Inc.'s official corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the Consulting or Service Desk divisions at Data-Core Systems Inc. on LinkedIn; use ice breakers such as commenting on recent company projects, asking about their experience with the service desk team, or expressing enthusiasm for the company's innovative tech solutions.
Optimize your resume for ATS systems by incorporating keywords from the job description like 'hardware troubleshooting,' 'ITSM call tickets,' 'customer communication,' and 'technical support,' ensuring your resume passes initial automated screenings.
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