Job summary
Job post source
This job is directly from SchoolsFirst Federal Credit Union
Job overview
The Service Delivery Representative II role focuses on providing exceptional member service through various contact channels, primarily via telephone, while handling transactions and promoting credit union products.
Responsibilities and impact
Daily responsibilities include processing member transactions, providing product information, assisting with training, and advocating for members' needs while maintaining confidentiality and compliance with regulations.
Compensation and benefits
The pay range for this position is $20.67 - $28.94 per hour, with opportunities for growth based on skills and experience.
Experience and skills
Candidates must have a High School Diploma or GED and 1-3 years of related experience, with strong communication and problem-solving skills being essential.
Career development
Opportunities for professional growth include potential advancement within the credit union and the chance to develop expertise in specific product areas.
Work environment and culture
SchoolsFirst FCU emphasizes diversity, equity, and inclusion in its hiring practices and fosters a supportive and collaborative work environment.
Company information
SchoolsFirst Federal Credit Union is dedicated to serving educational employees and has a commitment to diversity and inclusion, offering a range of financial products and services.
Team overview
The team dynamic includes collaboration among members with varying expertise, focused on delivering high-quality service to credit union members.
Job location and travel
The job is likely based in a physical office environment, with scheduled weekly hours of 40, but remote work options are not specified.
Application process
Interested candidates should apply directly through the SchoolsFirst FCU website, though specific application instructions and deadlines are not provided.
Unique job features
The role offers unique opportunities to engage with members through diverse communication channels and contribute to enhancing service delivery.
Company overview
SchoolsFirst Federal Credit Union is a member-owned financial cooperative serving the educational community in California. Established in 1934, it provides a range of financial services including savings and checking accounts, loans, mortgages, and investment products. The credit union generates revenue primarily through interest on loans and fees for financial services. With a strong focus on member service and financial education, SchoolsFirst has grown to become one of the largest credit unions in the United States, emphasizing community involvement and support for educators.
How to land this job
Tailor your resume to highlight your experience in customer service and your ability to provide exceptional member support, as these qualities are central to the Service Delivery Representative II role at SchoolsFirst Federal Credit Union.
Emphasize your skills in handling multiple contact channels, particularly telephone interactions, and your experience with transaction processing and member engagement.
Apply through various platforms, including the SchoolsFirst FCU corporate site and LinkedIn, to widen your reach and visibility for this position.
Connect with current employees in the service department on LinkedIn to gather insights about the role and the team culture; ice breakers could include asking about their favorite aspect of working at SchoolsFirst or inquiring about recent projects they have contributed to.
Optimize your resume for ATS by incorporating keywords from the job description like 'World Class Personal Member Service,' 'confidentiality,' and 'consultative services' to increase the likelihood of passing initial screenings.
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