Job summary
Job post source
This job is directly from Whitman College
Job overview
The Client Services Consultant at Whitman College provides desktop hardware, computing support, and network printer maintenance to support faculty, staff, and students, enhancing the college's IT environment.
Responsibilities and impact
The role involves configuring and installing computers and peripherals, troubleshooting hardware and software issues, supporting classroom technology, repairing network printers, participating in IT projects, and assisting with other duties as needed.
Compensation and benefits
The position offers competitive benefits including medical, dental, vision insurance, life and disability insurance, a 403(b) retirement plan with 10% matching, paid time off, tuition remission for dependents, employee tuition waiver, employee assistance program, and relocation benefits for eligible employees.
Experience and skills
Candidates must have 1+ years of computer user support experience in a networked environment, knowledge of Windows, macOS, Linux, and ability to obtain CompTIA A+ and hardware repair certifications; preferred qualifications include 5+ years experience, higher education IT support, help desk experience, and supervisory interest.
Career development
Opportunities include obtaining industry certifications like CompTIA A+ and hardware repair certifications, potential supervisory roles, and involvement in creating hardware repair programs with student staff.
Work environment and culture
Whitman College fosters an inclusive, diverse, and supportive community valuing equity, antiracism, and collaboration within a vibrant academic environment.
Company information
Whitman College is a top liberal arts college located in Walla Walla, known for academic excellence, a diverse student body, and a committed faculty and staff.
Team overview
The Client Services Consultant reports to the Director of Client Services and works closely with IT colleagues to maintain and improve the college's technology environment.
Job location and travel
The job is based on Whitman College's campus in Walla Walla with occasional evening or weekend work and physical tasks such as moving items up to 30 lbs.
Application process
Applications are reviewed starting June 30, 2025, continuing until filled, with disability accommodations available through Human Resources; the start date is August 1, 2025.
Unique job features
The role includes unique opportunities to participate in endpoint management projects and develop hardware repair programs involving student staff.
Company overview
Whitman College is a private liberal arts college located in Walla Walla, Washington, known for its rigorous academic programs and strong emphasis on undergraduate education. The college generates revenue primarily through tuition, fees, and donations from alumni and benefactors. Founded in 1882, Whitman has a rich history of fostering a close-knit community and promoting critical thinking, leadership, and civic engagement among its students. The college is also recognized for its beautiful campus and commitment to sustainability and inclusivity.
How to land this job
Tailor your resume to highlight your experience with Mac, Windows, and Linux operating systems, emphasizing your skills in desktop hardware support, network printer repair, and software troubleshooting as outlined in the Whitman College Client Services Consultant role.
Emphasize your customer service strengths, problem-solving abilities, and capacity to communicate technical issues clearly to non-technical users, which are key attributes for this position.
Apply through multiple platforms including the Whitman College official careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current IT staff or Client Services team members at Whitman College on LinkedIn, initiating contact by mentioning your enthusiasm for supporting technology in higher education or asking about their experience working in the department to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'CompTIA A+ certification,' 'hardware repair,' 'network printer maintenance,' 'customer service,' and 'Mac and Windows support' to ensure it passes automated screening.
Leverage Jennie Johnson's Power Apply feature to automatically tailor your resume, identify multiple application channels, and discover LinkedIn connections at Whitman College to streamline and enhance your job search efficiency.
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