Job summary
Job post source
This job is directly from YMCA of Greater Houston
Job overview
The Member Experience Sales Specialist at YMCA of Greater Houston is responsible for engaging prospective members by phone to promote memberships and programs, contributing to the organization's sales and revenue goals.
Responsibilities and impact
The role involves making outbound calls to prospective members, tailoring membership options to their needs, scheduling tours, registering participants, and adhering to YMCA policies to ensure a high-quality sales experience that supports organizational success.
Experience and skills
Candidates must have excellent interpersonal and problem-solving skills, ability to connect with diverse people, previous customer service or sales experience, and basic computer and phone knowledge; CPR/AED and First Aid certifications are required within 30 days of hire.
Work environment and culture
The YMCA culture emphasizes being welcoming, nurturing, hopeful, determined, and genuine, with a focus on mission advancement, collaboration, operational effectiveness, and personal growth.
Company information
YMCA of Greater Houston is a cause-driven organization focused on community service, promoting health and wellness through memberships and programs, and fostering a supportive environment aligned with its mission and values.
Unique job features
The job features a cause-driven sales approach with a strong emphasis on connecting members to the YMCA mission and values, requiring adherence to specific competencies and certifications.
Company overview
The YMCA of Greater Houston is a nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. They offer a variety of programs including childcare, sports, fitness, and community outreach initiatives. Revenue is generated through membership fees, program fees, and donations. Founded in 1886, the YMCA of Greater Houston has a long history of serving the community and adapting to meet its evolving needs.
How to land this job
Tailor your resume to highlight your customer service and sales experience, emphasizing your ability to connect with diverse populations and deliver personalized membership solutions that align with the YMCA's mission.
Showcase your communication skills, problem-solving abilities, and familiarity with phone and computer systems, as these are critical for conducting outbound calls and guiding prospective members through the sales and registration process.
Apply through multiple platforms such as the YMCA of Greater Houston’s official career site, LinkedIn, and other job boards where the position is posted to maximize your application’s visibility.
Network by connecting with current employees in the Member Experience or Sales divisions at YMCA of Greater Houston on LinkedIn; start conversations by complimenting their work with community outreach or asking about what qualities lead to success in this role.
Optimize your resume for ATS by including keywords from the job description like 'membership sales,' 'customer service,' 'outbound calls,' 'problem-solving,' and 'mission-driven communication' to ensure it passes automated screening tools.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best job posting sites, and find relevant LinkedIn contacts, saving you time and increasing your chances of landing the Member Experience Sales Specialist role.
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