Job summary
Job post source
This job is directly from Heat Transfer Solutions
Job overview
The Desktop Support Technician I role at Heat Transfer Solutions provides first-level IT support for desktop computing, mobile devices, and hardware to ensure optimal performance and user satisfaction.
Responsibilities and impact
The technician will handle user support tickets for hardware, software, and networking issues, perform remote troubleshooting, configure mobile devices, manage asset inventory, and set up computers including imaging and software installation.
Compensation and benefits
The position offers a competitive salary with benefits including medical, dental, vision insurance, 401(k) with match, paid time off and holidays, health savings and flexible spending accounts, life and disability insurance, and an employee assistance program.
Experience and skills
Candidates need at least 1 year of experience in a similar desktop support role, proficiency with Windows OS, Microsoft O365, Apple IOS, Citrix, MDM environments, ticket-based support systems, strong communication, customer service, and problem-solving skills.
Work environment and culture
The work environment is office-based in a temperature-controlled setting with typical business hours Monday through Friday, emphasizing a fast-paced, multitasking atmosphere.
Company information
Heat Transfer Solutions offers multidisciplinary electrical solutions including advanced electrical, controls, and telecommunications systems integration.
Job location and travel
The job is located in Mesa, AZ, in an office setting with standard business hours and no mention of travel or remote work options.
Unique job features
The role involves using Intune for computer imaging and managing asset tracking systems, with escalation to higher-level technicians for complex issues, distinguishing it as a structured support position within the IT department.
Company overview
Heat Transfer Solutions specializes in providing innovative thermal management solutions for various industries, including HVAC, industrial processing, and energy sectors. They generate revenue by designing, manufacturing, and supplying a range of heat exchangers, cooling systems, and related components that enhance energy efficiency and performance. The company has a history of leveraging cutting-edge technology to meet the evolving needs of its clients, and it is known for its commitment to sustainability and reducing environmental impact. Candidates should be aware of the company's reputation for quality and its focus on delivering customized solutions to meet specific client requirements.
How to land this job
Position your resume to highlight your experience with desktop support, focusing on troubleshooting hardware, software, and networking issues as described in the job summary and duties.
Emphasize skills with Windows OS, Microsoft O365, Apple iOS, Citrix, and Mobile Device Management (MDM) environments, as well as your ability to handle ticket-based support systems and provide excellent customer service.
Apply through multiple platforms including Heat Transfer Solutions' corporate website and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with IT support personnel or team members at Heat Transfer Solutions on LinkedIn; start conversations by referencing the company’s multidisciplinary electrical solutions or asking about their experience with desktop support challenges.
Optimize your resume for ATS by including keywords such as 'desktop support,' 'troubleshooting,' 'Windows OS,' 'Microsoft O365,' 'MDM,' 'ticket-based support,' and 'customer service' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, find all relevant application portals, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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