Job summary
Job post source
This job is from a recruiting firm hiring for a separate company (CWA Group)
Job overview
The Live Chat Support role involves providing technical and customer service support via live chat for CWA Group, a marketing agency, to enhance customer satisfaction and promote services.
Responsibilities and impact
The candidate will respond to customer inquiries, provide technical support, engage customers to promote services, collaborate with team members, escalate complex issues, and meet performance goals.
Compensation and benefits
The position offers an hourly wage between $28.38 and $32.89, competitive salary, benefits, and training opportunities for career advancement.
Experience and skills
Candidates should have 1-2 years of customer service experience, preferably in live chat, strong communication and technical skills, and familiarity with CRM systems is a plus.
Career development
CWA Group provides growth and training opportunities to enhance skills and support career advancement.
Work environment and culture
The company offers a collaborative and dynamic work environment where individual contributions are valued.
Company information
CWA Group is a marketing agency specializing in branding, advertising, and design solutions for various businesses, emphasizing innovation and client success.
Job location and travel
The job is remote within the U.S.A.
Unique job features
The role focuses on live chat support with opportunities to engage customers and promote services in a fast-paced, innovative setting.
Company overview
Emma of Torre.ai appears to be a company involved in project design and technical leadership, with job postings for roles such as Project Design Lead and Technical Director, indicating a focus on engineering, management, and strategy. The company is based in Torrance, California, and offers full-time positions, suggesting a stable organizational structure. While specific details about their products or services are not provided, the emphasis on design and technical direction implies involvement in technology-driven projects or solutions. The company likely generates revenue through project-based work or consulting in engineering and design fields. There is no significant historical information or notable events mentioned in the available data.
How to land this job
Position your resume to highlight your proficiency in live chat support, technical troubleshooting, and customer service, emphasizing your ability to engage customers and promote services effectively.
Focus on showcasing your communication skills, multitasking abilities, and familiarity with CRM tools and live chat software, as these are critical for this role at Emma of Torre.ai.
Apply through multiple channels including the Emma of Torre.ai corporate careers page and LinkedIn to maximize your chances of being noticed by recruiters.
Connect with current employees or team members in the customer service or live chat divisions at Emma of Torre.ai on LinkedIn; an effective ice breaker could be commenting on their recent posts about customer experience or asking about their favorite part of working with the live chat team.
Optimize your resume for ATS by including keywords from the job description such as 'live chat support,' 'technical support,' 'customer service,' 'CRM tools,' and 'problem-solving' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find the best platforms to apply through, and identify LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and skill enhancement.
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