Job summary
Job post source
This job is directly from Formerly Landmark Aviation
Job overview
The Guest Experience Specialist role at Formerly Landmark Aviation focuses on delivering exceptional hospitality and service to guests and crew, shaping the overall guest experience.
Responsibilities and impact
The specialist will warmly welcome guests and crew, support flight crews, coordinate services, and ensure smooth, comfortable visits while working flexible schedules including nights, weekends, and holidays.
Work environment and culture
The role emphasizes professionalism, care, attention to detail, and pride in service within a high-end hospitality environment.
Company information
Formerly Landmark Aviation, now Signature Aviation, is a company known for providing premium aviation services and exceptional guest experiences.
Job location and travel
The position involves working in both indoor and outdoor environments near active aircraft and ground service equipment, indicating an airport or aviation facility setting.
Unique job features
This role is distinguished by its dynamic, hands-on nature, requiring flexibility in scheduling and the ability to work in fast-paced, high-end hospitality settings.
Company overview
Formerly known as Landmark Aviation, the company now operates as part of Signature Aviation, a leading global provider of Fixed Base Operations (FBO) services for private aviation. Specializing in fueling, ground handling, and maintenance services, it caters to business and general aviation customers at airports worldwide. The company generates revenue through its comprehensive suite of services, including aircraft management and charter solutions. Landmark Aviation was acquired by Signature Aviation in 2016, a pivotal moment that expanded its global footprint and service capabilities. Candidates should note its commitment to safety, customer service, and operational excellence in the private aviation industry.
How to land this job
Position your resume to emphasize your strong hospitality skills, attention to detail, and ability to remain calm under pressure, as these are key for the Guest Experience Specialist role at Formerly Landmark Aviation.
Highlight your experience in delivering exceptional guest service, flexibility with varied schedules, and comfort working in dynamic environments, including outdoor settings near aircraft and equipment.
Apply through multiple platforms, including Formerly Landmark Aviation's corporate career site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the guest services or hospitality divisions at Formerly Landmark Aviation on LinkedIn; ice breakers could include asking about their favorite part of working with Signature Aviation or inquiring how they maintain high service standards during busy periods.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest service,' 'hospitality,' 'attention to detail,' 'flexibility,' and 'team collaboration' to improve screening success.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find LinkedIn contacts to network with, freeing up your time to focus on preparing for interviews and enhancing your skills.
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