Job summary
Job post source
This job is directly from Homecare Homebase
Job overview
The Customer Experience Representative at Homecare Homebase plays a crucial role in troubleshooting software issues for clients, ensuring a positive experience with the company's services.
Responsibilities and impact
Daily responsibilities include communicating with customers via phone, email, and live chat, assisting with software navigation and issue resolution, identifying trending issues, and coordinating information across teams.
Compensation and benefits
The position offers competitive pay, robust benefits, and professional development opportunities, promoting a supportive work environment.
Experience and skills
Candidates should possess a bachelor's degree or equivalent experience, with strong problem-solving skills, effective communication abilities, and a passion for customer service.
Career development
Homecare Homebase emphasizes professional growth with clearly defined goals and ample career opportunities for driven individuals.
Work environment and culture
The company fosters a collaborative environment aligned with its CARES values: Care, Act, Respect, Excel, and Smile, promoting work-life balance and employee well-being.
Company information
Founded in 1999, Homecare Homebase specializes in helping home health and hospice organizations overcome operational challenges to improve clinical outcomes.
Team overview
The job involves working within a team that values collaboration and support, contributing to a positive workplace culture.
Job location and travel
This position can be located in either the Dallas, TX or Louisville, KY office.
Application process
Interested candidates are encouraged to apply directly for the position, ensuring they meet eligibility requirements as US Citizens or Permanent Residents.
Unique job features
Employees report meaningful work that positively impacts clinicians and patients, along with a caring company culture and flexibility in career opportunities.
Company overview
Homecare Homebase is a leading provider of cloud-based software solutions designed for home health and hospice agencies. They generate revenue by offering subscription-based services that streamline operations, improve patient care, and ensure regulatory compliance. Founded in 1999, the company has grown significantly, becoming a key player in the healthcare technology sector, known for its innovative approach to improving home healthcare management.
How to land this job
Tailor your resume to emphasize your strong communication skills and experience in customer service, as these are critical for the Customer Experience Representative role at Homecare Homebase.
Highlight your problem-solving abilities and any experience you have with troubleshooting software issues, as this aligns with the responsibilities of assisting customers with software navigation and issue resolution.
Apply through multiple channels, including Homecare Homebase's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the customer experience division at Homecare Homebase on LinkedIn to gain insights about the role and the company culture. A potential ice breaker could be discussing the importance of customer service in healthcare or asking about their experiences with the software.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'troubleshooting,' and 'communication,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and you can effectively network with relevant contacts while focusing on your job search.
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