Job summary
Job post source
This job is directly from American Express
Job overview
The Staff Engineer, Global Servicing Technology at American Express leads technical innovation and architecture to develop scalable customer servicing systems, impacting the company's global technology strategy.
Responsibilities and impact
The role involves providing technical leadership, mentoring engineers, defining technology roadmaps, designing scalable systems, collaborating with cross-functional teams, and promoting engineering best practices including DevOps.
Compensation and benefits
The position offers a salary range of $170,000 to $255,000 annually plus bonus, comprehensive health benefits, retirement plans with 6% company match, financial coaching, flexible work arrangements, extensive parental leave, wellness programs, and career development opportunities.
Experience and skills
Candidates need a Bachelor's or Master's in computer science or related fields, proven technical leadership experience in large organizations, strong system architecture skills, proficiency in multiple programming languages, and excellent communication; financial services experience and knowledge of emerging technologies are preferred.
Career development
American Express provides career development and training opportunities to support professional growth and leadership development.
Work environment and culture
The company culture emphasizes innovation, shared values, leadership behaviors, holistic well-being, flexibility with hybrid or virtual work models, and a supportive environment for diversity and inclusion.
Company information
American Express is a 175-year-old global financial services company known for innovation and customer commitment, offering a broad range of products and services with a strong technology focus.
Team overview
The candidate will join the Global Servicing Technology team, a multifaceted, self-led engineering group focused on scalable customer servicing platforms and tools.
Job location and travel
Work arrangements are flexible, including hybrid, onsite, or virtual options depending on role and business needs, with potential visa sponsorship for eligible candidates.
Unique job features
This role offers the opportunity to work with cutting-edge technologies, influence global technology strategy, and contribute to a leading financial services company's engineering excellence and innovation.
Company overview
American Express, often known as Amex, is a global financial services corporation renowned for its credit card, charge card, and traveler's cheque businesses. The company generates revenue through interest on outstanding balances, annual card fees, merchant fees, and various financial services. Founded in 1850, American Express has a rich history, initially starting as an express mail business before evolving into a leading financial services provider. The company is also known for its premium customer service and exclusive membership rewards programs.
How to land this job
Position your resume to highlight your technical leadership experience, especially in guiding engineering teams and influencing architecture at scale, as emphasized by American Express for the Staff Engineer role.
Emphasize your expertise in system architecture, scalable solution design, and your ability to collaborate cross-functionally with product owners and business analysts, reflecting the key responsibilities in the job description.
Apply through multiple channels including the American Express corporate careers site, LinkedIn, and other job boards hosting this position to maximize your application visibility.
Connect with current engineers and technical leaders within the Global Servicing Technology division on LinkedIn; initiate contact by referencing recent Amex tech initiatives or asking about their experience driving innovation in servicing platforms.
Optimize your resume for ATS by incorporating keywords such as 'technical leadership,' 'system architecture,' 'scalable systems,' 'DevOps,' 'collaboration,' and 'innovation' directly from the job description to ensure it passes automated screening.
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