Job summary
Job post source
This job is directly from Knighted
Job overview
The Casino Customer Service Gaming Associate at Knighted oversees live card-room games, ensuring game fairness and fostering excellent customer service in a casino environment.
Responsibilities and impact
The role involves monitoring live games, handling casino chips, verifying game accuracy, reporting suspicious activity, and collaborating with casino staff to maintain a positive environment.
Compensation and benefits
The pay rate is $23-$25 per hour with an additional $2/hour for late-night shifts, comprehensive paid training, pay raises with skill mastery, 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, paid time off, and employee perks including team activities and community engagement opportunities.
Experience and skills
Candidates must be 21 or older, authorized to work in the U.S., proficient in mental math, available for 24/7 casino hours, able to sit or stand for long periods, and able to pass background, credit, and drug checks; visual and auditory acuity is required.
Career development
There are opportunities for career advancement into leadership roles, with many current leaders having started as Gaming Associates, supported by continuous learning and skill development.
Work environment and culture
Knighted promotes a positive, professional, and team-oriented environment with a focus on community engagement and equal employment opportunities.
Company information
Knighted is regulated by the California Gambling Control Commission and emphasizes compliance with state gaming regulations, equal opportunity employment, and community involvement.
Job location and travel
The position is located in San Bruno, CA, with 40-hour work weeks including weekend availability and late-night shifts; multiple locations across California are available.
Application process
Applicants should submit one application to be considered for all California locations and can expect an update within a week after applying.
Unique job features
The job features comprehensive paid training, opportunities for pay raises with skill mastery, low physical demand, and involvement in community engagement programs.
Company overview
Knighted Ventures, founded in 2012 and headquartered in Emeryville, California, is a diversified gaming and entertainment company. The company provides a range of services including casino gaming, entertainment, and investment in new media. Knighted Ventures is known for being the largest provider of Third Party Player Proposition Services for California cardrooms. Additionally, Knighted Computer Systems, a related entity, develops and publishes software solutions for warehouse management and control. The company combines seed financing with experienced management to foster growth and innovation in the gaming and entertainment sectors.
How to land this job
Tailor your resume to highlight your strong customer service skills, attention to detail, and ability to work collaboratively with teams, as these are key for the Casino Customer Service Gaming Associate role at Knighted.
Emphasize your mental math proficiency and your capability to manage multiple tasks accurately under pressure, reflecting the job's requirements for overseeing live card-room games and verifying game fairness.
Apply through multiple channels including Knighted's official career site and LinkedIn to maximize your application's visibility and ensure you don't miss any location-specific opportunities.
Connect on LinkedIn with current Gaming Associates or team members in the San Bruno division at Knighted, using ice breakers like commenting on the company's commitment to training or asking about their experience with career advancement within Knighted.
Optimize your resume for ATS by including keywords such as 'customer service,' 'mental math,' 'team collaboration,' 'attention to detail,' and 'casino operations' to ensure your resume passes initial screening algorithms.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, freeing up your time to prepare for interviews and further skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.