LOS ANGELES, CAPosted 30+ days ago

Job summary

• Job post source

  This job is directly from First Commercial Bank (FCB)

• Job overview

  The Operation Officer at First Commercial Bank's Los Angeles Branch handles frontline banking operations, ensuring accurate transaction processing and high-quality customer service.

• Responsibilities and impact

  The role involves processing customer transactions like deposits, withdrawals, wire transfers, and loan payments, resolving client inquiries, safeguarding confidentiality, complying with regulations, and performing supervisor-assigned duties.

• Experience and skills

  Candidates should have a bachelor's degree in Business Administration, Finance, or related fields, with preferred prior banking experience or certifications, proficiency in Microsoft Office, and strong English and Mandarin communication skills.

• Work environment and culture

  The position emphasizes a team-oriented environment with a focus on customer service and regulatory compliance at an international financial institution.

• Company information

  First Commercial Bank is an established international financial institution headquartered in Taiwan with a branch in Los Angeles.

• Team overview

  The candidate will join the frontline operations team at the Los Angeles branch.

• Job location and travel

  The job is located at First Commercial Bank's Los Angeles Branch.

• Application process

  Applicants are instructed to submit their English resume via email to two provided addresses.

Company overview

First Commercial Bank (FCB) is a prominent financial institution headquartered in Taiwan, primarily engaged in providing a wide range of banking services such as corporate and retail banking, wealth management, and international banking solutions. The bank generates revenue through interest income from loans, service fees, and investment activities, serving both individual customers and businesses. Established in 1899, FCB has played a significant role in Taiwan’s economic development and has expanded its presence internationally with branches in Asia, the United States, and other regions. The bank is a subsidiary of First Financial Holding Co., Ltd., which enhances its financial stability and access to broader resources. Candidates should note FCB’s reputation for innovation, strong compliance culture, and commitment to digital transformation in the banking sector.

How to land this job

• Tailor your resume to emphasize your experience in processing banking transactions such as deposits, withdrawals, wire transfers, and loan payments, highlighting accuracy and attention to detail.

• Showcase your customer service skills and ability to resolve client inquiries efficiently, demonstrating professionalism and responsiveness in a banking environment.

• Highlight your knowledge of regulatory compliance, internal banking procedures, and security protocols to reflect your understanding of safeguarding customer confidentiality and operational integrity.

• Include proficiency in Microsoft Office and general computer literacy, as well as your bilingual communication skills in English and Mandarin, which are critical for this role at FCB's Los Angeles Branch.

• Apply through multiple channels including First Commercial Bank's official website, the email addresses provided in the job description, and LinkedIn to maximize your chances of being noticed.

• Connect with current employees in the operations or customer service division at FCB on LinkedIn, using ice breakers like commenting on the bank’s international presence or asking about their experience working at the LA branch to build rapport.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'banking operations,' 'customer transactions,' 'regulatory compliance,' 'bilingual communication,' and 'Microsoft Office proficiency.'

• Jennie Johnson's Power Apply feature can streamline your application process by tailoring your resume, identifying all relevant application channels, and finding LinkedIn contacts to network with, allowing you to focus your time on preparation and interviews.