REMOTEPosted a month ago

Job summary

• Job post source

  This job is directly from CSAA Insurance Group, a AAA insurer.

• Job overview

  The Senior Auto Claims Advisor role involves managing complex non-injury auto claims, ensuring customer satisfaction and compliance with regulations while supporting the company's mission.

• Responsibilities and impact

  Daily tasks include investigating claims, managing inventory, communicating with customers, and ensuring compliance with state regulations and policy provisions.

• Compensation and benefits

  The compensation package includes a performance bonus, 401(k) with company match, and additional benefits detailed on the company’s careers page.

• Experience and skills

  Candidates must have a High School Diploma or equivalent, at least 2 years of experience in auto claims adjusting, and may require state-specific licenses.

• Career development

  CSAA IG promotes a culture of inclusion and offers opportunities for professional growth through various employee resource groups and community involvement.

• Work environment and culture

  The company values community service, inclusion, and innovation, fostering a supportive environment for employees and customers alike.

• Company information

  CSAA Insurance Group is a leading personal lines property and casualty insurance group in the U.S., committed to helping members navigate life's uncertainties.

• Team overview

  The team is dynamic and collaborative, focusing on customer service and effective claims management, with a strong emphasis on communication and support.

• Job location and travel

  This position is remote, with training scheduled in specific time zones including Central, Mountain, and Pacific.

• Application process

  Interested candidates should submit their application via the company’s careers page and check their email for updates.

• Unique job features

  The role includes paid virtual training and the flexibility to work remotely, with a focus on innovative claims handling and customer engagement.

Company overview

CSAA Insurance Group, a AAA Insurer, provides a range of insurance products, including auto, home, and life insurance, primarily to AAA members. They generate revenue through policy premiums and investment income. Founded in 1914, the company has a long-standing history of financial stability and customer service excellence. Headquartered in Walnut Creek, California, CSAA is known for its commitment to innovation and community involvement, making it a reputable employer in the insurance industry.

How to land this job

• Tailor your resume to showcase your experience in handling complex auto claims, emphasizing your ability to conduct thorough investigations and communicate effectively with customers.

• Highlight your skills in customer service, time management, and organization, as these are essential for a Senior Auto Claims Advisor role at CSAA Insurance Group.

• Apply through multiple platforms, including the CSAA Insurance Group corporate site and LinkedIn, to maximize your exposure and chances of landing the job.

• Connect with professionals in the claims division at CSAA Insurance Group on LinkedIn to learn more about the position; potential ice breakers could include asking about their experience with the company culture or recent changes in claims processing.

• Optimize your resume for ATS systems by integrating keywords from the job description, such as 'auto claims,' 'liability investigations,' and 'customer service,' to ensure it passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your applications are tailored and submitted correctly.