CHARLOTTE, NCPosted a month ago

Job summary

• Job post source

  This job is directly from Mecklenburg EMS Agency (Medic)

• Job overview

  The Clinical Improvement Analyst will evaluate 911 call reviews and drive continuous improvement initiatives within the Communications Center, enhancing call-taking performance.

• Responsibilities and impact

  Daily responsibilities include conducting 911 call reviews, providing feedback to Emergency Medical Dispatch employees, analyzing data for improvement opportunities, and participating in agency improvement projects.

• Experience and skills

  Candidates should have a high school diploma or equivalent, two years of experience as a field provider or Telecommunicator, and must possess EMT certification, with Paramedic preferred.

• Company information

  Mecklenburg EMS Agency (Medic) provides emergency medical services and focuses on continuous improvement in clinical performance and call-taking standards.

• Application process

  Interested applicants must complete the online application and upload a resume by January 24th, 2025.

Company overview

Mecklenburg EMS Agency, commonly known as Medic, is the primary emergency medical services provider for Mecklenburg County, North Carolina. Established in 1978, Medic delivers pre-hospital care and transportation, responding to 911 calls and offering advanced life support, basic life support, and specialized medical services. The agency is funded through a combination of county government support, billing for services rendered, and partnerships with healthcare providers. Medic is recognized for its innovative use of technology, including data-driven decision-making and real-time response optimization, to enhance patient outcomes. Candidates should note Medic’s commitment to community health initiatives and its role as a leader in EMS education and training.

How to land this job

• Tailor your resume to emphasize your experience with Pro QA protocols, your organizational skills, and your commitment to improving call-taking performance in the Communications Center.

• Highlight your data analysis capabilities and experience in providing actionable feedback, as these are crucial for the Clinical Improvement Analyst role.

• Apply through multiple platforms including the Mecklenburg EMS Agency corporate site and LinkedIn to maximize your chances of being noticed by hiring managers.

• Connect with professionals in the Clinical Improvement Department at Mecklenburg EMS Agency on LinkedIn to learn more about the position and their expectations.

• Potential ice breakers for your outreach could include asking about recent projects they’ve undertaken or expressing your enthusiasm for the agency's commitment to continuous improvement.

• Ensure your resume is optimized for ATS by incorporating keywords from the job description such as '911 call reviews', 'performance feedback', and 'data analysis' to improve your chances of passing initial screenings.

• Consider using Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews.