DALLAS, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Smurfit Westrock

• Job overview

  The Coordinator, Customer Service at Smurfit Westrock acts as a liaison between customers, sales, and operations to ensure smooth order processing and customer satisfaction.

• Responsibilities and impact

  The role involves managing customer orders, communicating between sales and production teams, monitoring project timelines, resolving issues, preparing quotes, and maintaining accurate records to support customer and sales objectives.

• Compensation and benefits

  The position offers an attractive salary based on skills and potential, comprehensive benefits including medical, dental, vision, life insurance, 401k with match, and extensive training and development opportunities.

• Experience and skills

  Candidates need a high school diploma or GED (associate degree preferred), 3-5 years of relevant experience, proficiency in Microsoft Office, strong communication and organizational skills, and the ability to work effectively in a fast-paced environment.

• Career development

  The company provides comprehensive training and numerous learning and development opportunities for career growth.

• Work environment and culture

  Smurfit Westrock's culture is based on integrity, respect, accountability, and excellence, emphasizing sustainability, safety, and inclusion.

• Company information

  Smurfit Westrock is a global leader in sustainable paper and packaging solutions, known for innovation and commitment to sustainability and excellence.

• Job location and travel

  The job is located in Dallas, Texas at the TX Dallas MPS facility with no relocation support offered.

• Application process

  Candidates must undergo a drug screening after a conditional job offer and before starting employment.

• Unique job features

  The role offers a unique opportunity to work in a global packaging company focused on sustainability and innovation with a strong emphasis on customer service and cross-functional collaboration.

Company overview

Smurfit Westrock is a leading global provider of sustainable paper and packaging solutions, formed from the merger of Smurfit Kappa and WestRock. The company specializes in producing corrugated packaging, containerboard, and paperboard, catering to various industries including food, beverage, and e-commerce. They generate revenue through the sale of their packaging products and services, leveraging their extensive manufacturing and recycling operations. Noteworthy in their history is the strategic merger, which combined decades of expertise and expanded their global footprint, enhancing their ability to innovate and meet customer needs sustainably.

How to land this job

• Tailor your resume to emphasize your experience in customer service coordination, project management, and your ability to act as a liaison between customers, sales, and operations teams, reflecting the core responsibilities at Smurfit Westrock.

• Highlight your skills in managing multiple projects, problem-solving, and effective communication with internal and external stakeholders, as these are critical for ensuring on-time delivery and customer satisfaction.

• Apply through multiple platforms including Smurfit Westrock's official corporate careers page, LinkedIn, and other job boards to maximize your application visibility for the Coordinator, Customer Service role.

• Connect with current employees in the customer service or sales divisions at Smurfit Westrock on LinkedIn; start conversations by referencing their recent projects, company values like sustainability and innovation, or asking about their experiences working within the company.

• Optimize your resume for ATS by including keywords from the job description such as 'customer service coordination,' 'project timelines,' 'order processing,' 'communication skills,' and 'problem solving,' ensuring it passes initial automated screenings.

• Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting sites, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and other job search activities.