FLOWOOD, MSPosted a month ago

Job summary

• Job post source

  This job is directly from YourCNB

• Job overview

  The CSR Supervisor (Head Teller) at YourCNB is a key role responsible for leading the customer service team and ensuring exceptional service and sales to support the branch's success.

• Responsibilities and impact

  The CSR Supervisor manages daily teller transactions, safeguards bank assets, coaches and develops the CSR team, handles audits and reports, and ensures adherence to bank policies and customer service standards.

• Experience and skills

  Requires a high school diploma or GED, computer proficiency, strong communication skills, and teamwork ability; preferred qualifications include post-secondary education, banking, and management experience.

• Career development

  The role includes opportunities for team member skill development and career growth through training, coaching, and performance evaluations.

• Work environment and culture

  The position operates in a professional retail bank branch environment emphasizing teamwork, professionalism, and customer-focused service.

• Team overview

  The CSR Supervisor directly supervises the Customer Service Representatives, managing and developing their skills and performance.

• Job location and travel

  This is a full-time position with variable days and hours depending on branch location, with minimal travel required.

• Unique job features

  The job involves leadership in a fast-paced, process-driven banking environment with responsibilities spanning customer service, sales, team management, and operational compliance.

Company overview

YourCNB, also known as Citizens National Bank, is a financial institution headquartered in Meridian, Mississippi. Established on March 6, 1888, the bank has a long history of providing a range of financial services, including consumer and business banking, wealth management, and mobile banking solutions. The bank emphasizes its local roots and community involvement, often highlighting its slogan, "The Power of Local." YourCNB generates revenue through various banking services, including checking and savings accounts, loans, and wealth management services. With over 130 years of stability, the bank continues to serve its community with a focus on personalized customer service and financial security.

How to land this job

• Position your resume to highlight supervisory experience and your ability to manage and develop a customer service team, emphasizing leadership and coaching skills relevant to the CSR Supervisor role at YourCNB.

• Focus on detailing your proficiency in cash handling, transaction processing, and adherence to banking policies, showcasing your operational accuracy and reliability.

• Apply through multiple channels including YourCNB’s corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.

• Connect with current YourCNB employees in the branch or customer service divisions on LinkedIn; start conversations by complimenting their commitment to customer service or asking about their experience with team development at YourCNB.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'cash handling,' 'team management,' 'transaction processing,' and 'bank policies' to ensure your resume passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying LinkedIn contacts for networking, allowing you to focus more on interview preparation and skill enhancement.