SPARTANBURG, SCPosted a month ago

Job summary

• Job post source

  This job is directly from Spartanburg Water

• Job overview

  The CUSTOMER EXPERIENCE REPRESENTATIVE I (CXR I) role at Spartanburg Water involves handling customer service duties to ensure effective communication and service delivery to water/sewer customers.

• Responsibilities and impact

  The role includes managing inbound customer calls, processing new service applications, addressing customer concerns, updating account information, verifying customer identity, educating customers on services, and documenting call details to support service quality and issue resolution.

• Experience and skills

  Requires a high school diploma or equivalent; essential skills include customer service, communication, data entry, problem-solving, and familiarity with contact center software and identity verification processes.

Company overview

Spartanburg Water is a public utility company that provides water and wastewater services to the residents and businesses of Spartanburg County, South Carolina. They generate revenue through customer billing for water usage and wastewater treatment services. Established in 1929, the company has a long history of ensuring clean and reliable water supply and has been recognized for its commitment to environmental stewardship and sustainability. Spartanburg Water also engages in community outreach and educational programs to promote water conservation and environmental awareness.

How to land this job

• Position your resume to emphasize your customer service skills, ability to handle high call volumes, and experience with contact center software, as these are key aspects of the CXR I role at Spartanburg Water.

• Highlight your proficiency in managing customer inquiries, processing service applications, and resolving billing issues, showcasing your attention to detail and problem-solving abilities.

• Apply through multiple channels including Spartanburg Water’s corporate careers page, LinkedIn job postings, and reputable job boards to maximize your chances of being noticed.

• Connect with current Customer Experience Representatives or supervisors at Spartanburg Water on LinkedIn to learn more about the team and role; use ice breakers like commenting on their recent posts about customer service improvements or asking about their experience working in the utility sector.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'contact center software,' 'billing inquiries,' 'account information,' and 'problem resolution' to ensure it passes automated screenings.

• Use Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application platforms, and facilitate LinkedIn networking, allowing you to focus your energy on interview preparation and skill development.