EULESS, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from Avis Budget Group

• Job overview

  The Customer Experience Associate role at Avis Budget Group involves managing customer interactions at airport rental lots to resolve complaints and enhance customer satisfaction and loyalty.

• Responsibilities and impact

  The associate will handle customer complaints using company policies, maintain records of interactions and resolutions, identify service trends, and collaborate with leadership to improve processes.

• Compensation and benefits

  The position offers bi-weekly or weekly wages depending on location, paid time off, medical and dental insurance, flexible spending accounts for transportation, 401k retirement benefits, employee discounts on rentals and car purchases, and on-the-job training.

• Experience and skills

  Candidates need a high school diploma or equivalent, a valid driver's license, proficiency in Microsoft Office especially Excel, strong communication and customer service skills, willingness to work outdoors and flexible shifts, and the ability to perform physical tasks related to the role; retail customer service experience is a plus.

• Career development

  Avis Budget Group supports employee growth through leadership, training, tools, and rewards to help employees perform at their best.

• Work environment and culture

  The company culture is performance-driven, supportive, and focused on making a positive impact on colleagues, customers, and communities.

• Company information

  Avis Budget Group is a large enterprise with 25,000 employees focused on innovative, customer-centered transportation solutions.

• Job location and travel

  The job is located at airport rental lots, requiring outdoor work and the ability to move around the lot and vehicles.

• Unique job features

  This role is unique as it combines outdoor work with customer service in a dynamic airport rental environment, requiring physical activity and direct customer interaction.

Company overview

Avis Budget Group is a leading global provider of mobility solutions, operating the Avis, Budget, and Zipcar brands. They generate revenue through vehicle rentals, car-sharing services, and ancillary products like insurance and GPS rentals. Founded in 1946 by Warren Avis, the company has grown through strategic acquisitions and innovations in the transportation sector. Key historical milestones include the acquisition of Budget Rent a Car in 2002 and the purchase of Zipcar in 2013, positioning the company as a versatile player in the mobility market.

How to land this job

• Position your resume to highlight your customer service experience, especially in fast-paced or outdoor environments, and your ability to resolve issues creatively and empathetically following company guidelines.

• Emphasize proficiency in Microsoft Office, particularly Excel, strong communication skills including active listening, and flexibility to work various shifts and perform physical tasks like walking and driving vehicles.

• Apply through multiple channels such as the Avis Budget Group corporate careers site, LinkedIn, and other job boards listing the Customer Experience Associate role to maximize visibility.

• Connect with current employees in customer service or airport operations divisions at Avis Budget Group on LinkedIn; use ice breakers like commenting on a recent company initiative or asking about their experience working in outdoor rental lot roles.

• Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'problem-solving,' 'Microsoft Excel,' 'flexibility,' and 'valid driver’s license' to ensure it passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.