ARLINGTON, VAPosted a month ago

Job summary

• Job post source

  This job is directly from ECS

• Job overview

  The Operations Manager at ECS oversees the Service Desk operations in Arlington, VA, ensuring efficient ticket management and team supervision to support federal government technology services.

• Responsibilities and impact

  The Operations Manager reviews and triages Service Desk tickets daily, supervises Service Desk personnel, analyzes team performance, manages asset accountability, ensures contract deliverables are met, and maintains relationships with government oversight personnel.

• Experience and skills

  Requires at least five years of IT service/help desk experience with two years in management, strong leadership, communication skills, multitasking ability, and eligibility for public trust clearance.

• Work environment and culture

  ECS values people, integrity, and purpose, focusing on supporting federal agencies with a diverse and inclusive work environment.

• Company information

  ECS is a mid-sized technology service provider with over 3800 employees supporting U.S. Federal Government agencies to protect and serve the American people.

• Job location and travel

  The position is based in Arlington, VA, contingent upon contract award.

Company overview

ECS, a leading provider of advanced technology, science, and engineering solutions, primarily serves government and commercial clients. They generate revenue through IT modernization, cybersecurity, cloud services, and artificial intelligence projects. Founded in 2001, ECS has grown through strategic acquisitions and partnerships, becoming a key player in the defense, intelligence, and federal civilian sectors. Their commitment to innovation and excellence has earned them numerous industry awards and recognitions.

How to land this job

• Tailor your resume to emphasize your five or more years of IT service desk experience, highlighting at least two years in a leadership or management role to align with ECS's key requirements.

• Highlight your skills in daily ticket monitoring, triaging, and classification processes, showcasing your ability to manage Service Desk operations efficiently and ensure timely resolution.

• Demonstrate your leadership capabilities by detailing experience managing teams, handling personnel actions, and maintaining productive working relationships with stakeholders such as COR, COTRs, and CIO management.

• Apply through multiple channels including the ECS corporate careers page and LinkedIn to maximize your chances of visibility and response for the Operations Manager role.

• Connect with current ECS employees in the IT service desk or operations management divisions on LinkedIn; use ice breakers like commenting on recent ECS contract awards or asking about their experience managing Service Desk operations under contract contingencies.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'Service Desk management,' 'ticket triage,' 'personnel supervision,' 'technical writing review,' and 'public trust clearance,' ensuring your resume passes automated screening.

• Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, allowing you to focus your energy on interview preparation and networking.