SEATTLE, WAPosted a month ago

Job summary

• Job post source

  This job is directly from EDB

• Job overview

  The Chief Customer Officer at EDB leads the post-sale customer experience, driving retention, expansion, and customer satisfaction through strategic leadership of Customer Success, Support, Professional Services, and Customer Education.

• Responsibilities and impact

  The role involves championing a customer-first culture, overseeing onboarding, implementation, support, and long-term value realization, leading automation and AI adoption in customer operations, and collaborating cross-functionally to align customer feedback with company strategy.

• Compensation and benefits

  EDB offers wellness programs including CuraLinc access and Wellness Fridays through 2025, along with region-specific benefits promoting work-life balance and employee well-being.

• Experience and skills

  Candidates should have proven leadership in Customer Success or Support in enterprise B2B SaaS or data/AI companies, experience scaling customer organizations, success in improving retention and NRR, familiarity with open-source and AI technologies, and experience implementing AI-powered customer tools.

• Work environment and culture

  EDB values diversity, inclusion, trust, and respect, fostering an environment where different ideas and people are embraced, supporting employee wellness and work-life balance.

• Company information

  EDB is a leading provider of a data and AI platform built on Postgres, serving over 1,500 global customers including government and financial sectors, known for high availability and enterprise-grade open source solutions.

• Job location and travel

  The position is remote, as indicated by the #BI-Remote tag.

• Application process

  Applicants are encouraged to apply directly to EDB; unsolicited resumes from recruitment agencies are not accepted unless under a signed agreement.

• Unique job features

  The role uniquely integrates AI and automation to enhance customer experience and operational efficiency, emphasizing strategic growth and customer advocacy in a high-growth tech environment.

Company overview

EDB, or EnterpriseDB, specializes in providing enterprise-class software and services based on the open-source PostgreSQL database. They generate revenue through subscription-based licensing, support services, and consulting for businesses looking to leverage PostgreSQL for their database needs. Founded in 2004, EDB has played a significant role in enhancing PostgreSQL's capabilities for enterprise environments, making it a viable alternative to traditional proprietary databases. Their offerings include advanced tools for database management, migration, and performance optimization, catering to a wide range of industries.

How to land this job

• Position your resume to highlight leadership in Customer Success, Support, and Professional Services within enterprise B2B SaaS or data/AI environments, emphasizing your ability to manage the entire post-sale customer lifecycle.

• Focus on showcasing experience driving customer retention, net revenue retention (NRR), and growth through strategic initiatives and operational rigor, particularly in scaling organizations from $50M to $300M+ revenue.

• Apply through multiple channels including EDB's corporate career site and LinkedIn to maximize your application visibility and chances of connecting with recruiters.

• Connect with current EDB employees in customer-facing roles on LinkedIn, using ice breakers like commenting on recent EDB AI or automation initiatives, or expressing interest in how they enhance customer experience with Postgres technologies.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer success,' 'automation,' 'AI-powered tools,' 'NRR,' 'customer retention,' and 'enterprise SaaS' to ensure your resume passes initial screenings.

• Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, freeing you to focus on strategic engagement during your job search.