SPRINGFIELD, MAPosted a month ago

Job summary

• Job post source

  This job is directly from ANDRITZ

• Job overview

  The Customer Service Representative role at ANDRITZ supports internal and external customers throughout the sales cycle, ensuring smooth order processing and issue resolution to enhance customer satisfaction.

• Responsibilities and impact

  The role involves providing customer service support to various stakeholders, responding to inquiries, generating quotes, processing orders, maintaining pricing, coordinating logistics, and communicating shipment details, all under moderate supervision.

• Experience and skills

  Candidates should have a college degree or equivalent experience, strong organizational and communication skills, customer service knowledge, ability to handle multiple projects, proficiency in Word, Excel, PowerPoint, some ERP experience (SAP preferred), and the ability to read engineering drawings.

• Work environment and culture

  The work environment includes production/fabrication facilities, paper mills, and offices, requiring adaptability to different settings.

• Team overview

  The position reports to the Customer Service Supervisor and coordinates with engineering, production, field sales, and finance teams.

• Unique job features

  The job requires minimal supervision and involves interaction with multiple internal and external stakeholders, emphasizing thoroughness and technical understanding.

Company overview

ANDRITZ is a global technology group specializing in providing plants, systems, equipment, and services for various industries, including hydropower, pulp and paper, metals, and separation. They generate revenue through the sale of high-tech machinery and equipment, as well as offering maintenance, upgrades, and lifecycle services. Founded in 1852 in Graz, Austria, ANDRITZ has a rich history of innovation and expansion, becoming a key player in industrial engineering and technology solutions worldwide.

How to land this job

• Position your resume to highlight your customer service expertise, especially your ability to support both internal and external customers throughout the sales cycle, from quoting to order processing and issue resolution at ANDRITZ.

• Emphasize your organizational skills, proficiency with ERP systems like SAP, and strong communication abilities, including your experience with technical documents and engineering drawings, as these are key for the role.

• Apply through multiple channels such as the ANDRITZ corporate careers site, LinkedIn, and other job platforms where the position is posted to maximize your chances of being noticed.

• Connect with current ANDRITZ employees in the customer service or sales divisions on LinkedIn; use ice breakers like commenting on recent company news, asking about team culture, or inquiring how they handle complex customer inquiries.

• Optimize your resume for ATS by including keywords from the job description such as 'customer service support,' 'order processing,' 'SAP,' 'technical drawings,' and 'communication skills' to ensure your application passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate applying through multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and follow-ups.