DALLAS, TXPosted a month ago

Job summary

• Job post source

  This job is directly from Alfasigma USA, Inc.

• Job overview

  The Customer Service Representative at Alfasigma USA supports Brand Direct Health’s patients by delivering exceptional service through effective communication, impacting patient and prescriber satisfaction.

• Responsibilities and impact

  The CSR handles customer inquiries, resolves issues, supports sales teams, processes refills, meets call and quality standards, and builds trust with patients and internal teams.

• Compensation and benefits

  The position offers a competitive hourly rate of $21.00, a monthly bonus structure, and a comprehensive benefits package including medical, dental, 401K, paid time off, and tuition reimbursement with eligibility starting on the hire date.

• Experience and skills

  Candidates should have a high school diploma or equivalent, 1-2 years of customer service or sales experience preferred, 1-3 years call center experience preferred, ability to learn quickly, bilingual Spanish desired, healthcare/pharmacy experience desirable, strong organizational and communication skills, and proficiency in Microsoft Office.

• Work environment and culture

  Alfasigma USA values innovation, teamwork, and a strong work ethic, fostering a supportive environment aligned with corporate beliefs focused on growth and collaboration.

• Company information

  Alfasigma USA is the US affiliate of a leading Italian pharmaceutical company with a presence in 90 countries, focused on prescription drugs, OTC, and nutraceuticals, headquartered in Bedminster, NJ with manufacturing and remote operations.

• Job location and travel

  The role is based in Bedminster, NJ with remote mail order pharmacy call center operations available.

• Application process

  Applicants are encouraged to email Human Resources at applicant@alfasigma.com for assistance with the application process or completing forms.

• Unique job features

  The job features a focus on healthcare customer service within a pharmaceutical company, offering a structured bonus plan and comprehensive benefits from day one.

Company overview

Alfasigma USA, Inc. is a prominent pharmaceutical company that specializes in developing, manufacturing, and marketing a wide range of prescription and over-the-counter products. It is a subsidiary of Alfasigma S.p.A., an Italian pharmaceutical company with a rich history dating back to 2017 when it was formed through the merger of Alfa Wassermann and Sigma-Tau. Alfasigma USA focuses on therapeutic areas such as gastroenterology, vascular health, and personal care, generating revenue through the sale of its diverse product portfolio. The company is committed to innovation and improving patient health, leveraging its extensive research and development capabilities to introduce effective treatments to the market.

How to land this job

• Tailor your resume to emphasize your strong communication skills, both verbal and written, showcasing your ability to handle customer inquiries and resolve issues efficiently as highlighted in the job description.

• Highlight your experience in customer service, call center environments, or sales-oriented roles, and mention your proficiency with Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook, to align with the job requirements.

• Apply through multiple channels including Alfasigma USA's corporate careers page and LinkedIn to maximize your application visibility and increase chances of consideration.

• Connect with current employees in the Brand Direct Health division on LinkedIn to learn more about the company culture and the role; use ice breakers like commenting on recent company news or expressing interest in their work supporting patient care.

• Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'call center,' 'problem-solving,' 'communication skills,' 'Microsoft Office,' and 'patient support' to ensure it passes automated screenings effectively.

• Use Jennie Johnson's Power Apply feature to automate tailored resume creation, multi-channel applications, and LinkedIn networking, allowing you to focus more on preparing for interviews and refining your skills.