CINCINNATI, OHPosted 24 days ago

Job summary

• Job post source

  This job is directly from EyeCare Partners

• Job overview

  The Patient Relations Specialist will join the contact center team to ensure exceptional patient interactions and appointment scheduling, contributing to the overall mission of enhancing vision and improving lives.

• Responsibilities and impact

  Daily responsibilities include responding to incoming calls, scheduling patient appointments, documenting patient requests in the EMR system, and coordinating with team members for efficient workflow.

• Compensation and benefits

  The position offers competitive pay along with comprehensive benefits including medical, dental, vision, 401k, paid holidays, and Paid Time Off.

• Experience and skills

  Candidates should have a minimum of a High School Diploma or GED, 1-3 years of related experience, preferably in healthcare, and strong communication and computer skills.

• Career development

  The role provides opportunities for personal and professional growth within a rewarding work environment.

• Work environment and culture

  EyeCare Partners promotes a culture of teamwork and support, valuing strong communication and interpersonal skills among its employees.

• Company information

  EyeCare Partners is the leading provider of clinically integrated eye care in the U.S., with a network of over 300 ophthalmologists and 700 optometrists across 18 states.

• Team overview

  The contact center team is focused on delivering exceptional patient care and ensuring efficient appointment scheduling, fostering a collaborative work environment.

• Job location and travel

  The position is based in St. Louis, Missouri, within a contact center environment.

• Application process

  Interested candidates should apply through the company's website, as direct office inquiries will not be considered.

• Unique job features

  The role distinguishes itself with opportunities for personal growth and a focus on patient-centered care.

Company overview

EyeCare Partners is a leading provider of integrated eye care services in the United States, offering comprehensive medical and surgical eye care through a network of ophthalmologists and optometrists. The company generates revenue by providing a range of services, including routine eye exams, advanced surgical procedures, and the sale of eyewear products. Founded in 2015, EyeCare Partners has grown rapidly through strategic acquisitions and partnerships, establishing a significant presence in the eye care industry.

How to land this job

• Position your resume to highlight your strong communication and computer skills, as these are crucial for the Patient Relations Specialist role at EyeCare Partners.

• Emphasize your experience in call centers or as a receptionist, showcasing your ability to respond to incoming calls and schedule appointments efficiently.

• Highlight any familiarity with NextGen software or Electronic Medical Records (EMR), as this will set you apart from other candidates.

• Apply through multiple platforms, including EyeCare Partners' corporate site and LinkedIn, to maximize your chances of being noticed.

• Connect with current employees in the contact center division at EyeCare Partners on LinkedIn and consider ice breakers like asking about their experiences or inquiring about the team culture.

• Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description, such as 'patient relations,' 'call control,' and 'scheduling appointments.'

• Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and you can focus on networking and preparing for interviews.