NEW YORK, NYPosted a month ago

Job summary

• Job post source

  This job is from a recruiting firm hiring for a separate company.

• Job overview

  The Customer Success Manager role involves managing contractor accounts to drive revenue growth by maximizing adoption, retention, and expansion, contributing to the company's mission of advancing greener residential services.

• Responsibilities and impact

  The role includes driving renewals and expansions, strategic account planning, managing onboarding outcomes, diagnosing growth opportunities, providing customer feedback to product and leadership, and building customer success systems.

• Compensation and benefits

  The position offers competitive compensation including base salary, bonus, and equity, full healthcare coverage, unlimited PTO, education stipend, daily free lunch, equipment budget, and a hybrid work setup in SF or NYC.

• Experience and skills

  Candidates need 2-5 years in customer success or account management with proven revenue management and retention skills, experience with SMB or mid-market customers, strong business acumen, and preferably SaaS or residential services industry experience.

• Career development

  There is a clear path to leadership as the company scales, indicating opportunities for professional growth and advancement.

• Work environment and culture

  The company values accountability, relationship building, and meaningful climate impact, offering a hybrid work environment with dedicated resources and a supportive team culture.

• Company information

  The client is a fast-growing platform backed by top investors like Sequoia Capital, focused on software for residential contractors to promote energy-efficient systems and a greener built environment.

• Team overview

  The team is small and fast-growing with 12 members, including co-founders, sales, and product teams working closely with the Customer Success Manager.

• Job location and travel

  The role is hybrid based in San Francisco (FiDi or South Park) or New York City offices, with dedicated desks and equipment provided.

• Unique job features

  This role uniquely combines revenue ownership with strategic customer relationship management in a mission-driven company focused on climate impact and energy efficiency.

Company overview

Seaport Search Partners is a boutique staffing and recruiting firm headquartered in Boston, Massachusetts, with a focus on identifying and delivering top-tier talent for clients. Specializing in building go-to-market (GTM) teams for early and growth-stage companies, the firm provides tailored recruitment services to meet specific hiring needs. With a small team of fewer than 25 employees, Seaport Search Partners emphasizes personalized service and a deep understanding of its clients' business objectives. The company generates revenue by offering recruitment solutions and consulting services to businesses seeking high-caliber professionals.

How to land this job

• Tailor your resume to emphasize your experience in customer success or account management, particularly highlighting your ability to drive revenue growth, renewals, and expansions within a portfolio of clients, as this aligns perfectly with Seaport Search Partners' Customer Success Manager role.

• Focus on showcasing your skills in strategic account planning, onboarding management, and your ability to build repeatable processes and systems that improve customer health and retention, reflecting the job's emphasis on operationalizing customer success at scale.

• Apply through multiple platforms including Seaport Search Partners' corporate website and LinkedIn to maximize your chances of being noticed and to ensure your application reaches the right recruiters and hiring managers.

• Connect with current employees or team members in the customer success or sales divisions at Seaport Search Partners on LinkedIn. When reaching out, use ice breakers like commenting on a recent company milestone, expressing enthusiasm for their mission to support greener residential services, or asking about their experience working on customer success strategies within the company.

• Optimize your resume for ATS systems by incorporating key phrases from the job description such as 'net revenue retention,' 'strategic account planning,' 'customer onboarding,' 'upsell opportunities,' and 'customer health measurement' to ensure your resume passes initial automated screenings.

• Leverage Jennie Johnson's Power Apply feature to automate the application process across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and refining your pitch.