PENSACOLA, FLPosted a month ago

Job summary

• Job post source

  This job is directly from Ascend Performance Materials

• Job overview

  The Customer Operations Specialist plays a vital role in Ascend's Order Fulfillment team, ensuring customer satisfaction and optimizing logistics costs.

• Responsibilities and impact

  Daily responsibilities include managing customer orders, resolving complaints, monitoring order status, and collaborating with various internal teams to enhance order fulfillment processes.

• Experience and skills

  Candidates should have a minimum of 3 years in a customer-facing role, with a preference for a Bachelor's Degree in a related field and familiarity with SAP supply chain functionality.

• Work environment and culture

  Ascend promotes a culture of safety, integrity, and continuous improvement, valuing employee contributions and community engagement.

• Company information

  Ascend Performance Materials is a privately-held company specializing in high-quality chemicals, fibers, and plastics, with a commitment to innovation and customer success.

• Team overview

  The specialist will work closely with logistics, credit, commercial, and production planning teams, fostering collaborative relationships.

Company overview

Ascend Performance Materials is a global leader in the production of high-quality chemicals, fibers, and plastics. They specialize in manufacturing nylon 6,6, a versatile material used in automotive, electrical, and consumer goods industries. Ascend generates revenue through the sale of these advanced materials, which are integral to various high-performance applications. Founded in 2009, the company has a significant history of innovation and sustainability efforts, positioning itself as a key player in the materials industry.

How to land this job

• Tailor your resume to highlight your experience in customer service and your ability to coordinate activities that enhance sales, service, and distribution support, as these are critical for the Customer Operations Specialist role at Ascend Performance Materials.

• Emphasize your planning and analytical skills, as well as your proficiency in using supply chain tools, which are essential for optimizing logistics costs and inventory management.

• Apply through various platforms, including Ascend's corporate site and LinkedIn, to broaden your exposure and increase your chances of being noticed for the position.

• Connect with current employees in the Order Fulfillment team at Ascend on LinkedIn to gather insights about the role and express your interest; consider ice breakers like discussing a relevant industry trend or asking about their experience with the company's culture.

• Optimize your resume for ATS by incorporating keywords from the job description, such as 'order management,' 'customer satisfaction,' and 'supply chain tools,' to ensure it passes initial screenings.

• Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your application is tailored and submitted through the right channels.