LOS ANGELES, CAPosted 21 days ago

Job summary

• Job post source

  This job is directly from Ship Essential

• Job overview

  The Senior Account Manager at Ship Essential will lead the account management team and work with innovative DTC brands to enhance their customer experience and drive growth in e-commerce.

• Responsibilities and impact

  Daily responsibilities include managing critical accounts, developing communication strategies, tracking KPIs, analyzing profitability, and collaborating with various departments to ensure account growth.

• Compensation and benefits

  Benefits include health care, a retirement plan (401k), and paid time off for vacation, sick days, and public holidays.

• Experience and skills

  Candidates should have over 5 years of account management experience, preferably in e-commerce, strong leadership skills, and proficiency in CRM systems and data tracking tools.

• Career development

  Opportunities for professional growth include leading a team and developing strategies that impact brand relationships and company performance.

• Work environment and culture

  Ship Essential values responsiveness and urgency, fostering a collaborative and detail-oriented work environment.

• Company information

  Ship Essential specializes in account management for DTC brands across various sectors, focusing on enhancing customer experiences and driving growth in e-commerce.

• Team overview

  The candidate will lead the account management team, working closely with operations, finance, sales, and partnerships teams to achieve unified goals.

• Job location and travel

  This is an in-person role based in Downtown, LA, with no remote work options mentioned.

• Unique job features

  The role offers the chance to shape strategy and build long-lasting relationships with innovative brands in a fast-paced e-commerce environment.

Company overview

Ship Essential is a logistics and supply chain company specializing in providing efficient and reliable shipping solutions for businesses. They generate revenue by offering a range of services, including freight forwarding, warehousing, and last-mile delivery, catering to both domestic and international markets. Founded with the mission to streamline the shipping process, Ship Essential has grown by leveraging technology to enhance tracking and operational efficiency. Their commitment to customer satisfaction and innovation has positioned them as a key player in the logistics industry, making them an attractive employer for those interested in supply chain management.

How to land this job

• Tailor your resume to emphasize your leadership experience in account management, showcasing your ability to oversee critical accounts and drive business growth, as these are vital for the Senior Account Manager role at Ship Essential.

• Highlight your expertise in developing communication strategies and playbooks, as well as your experience in analyzing KPIs and metrics to ensure accountability and continuous improvement.

• Apply through multiple channels, including Ship Essential's corporate site and LinkedIn, to maximize your chances of being noticed for this position.

• Connect with individuals in the account management division at Ship Essential on LinkedIn, using ice breakers such as asking about their experience with specific brands or sharing insights on the e-commerce landscape.

• Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'account management', 'e-commerce operations', and 'client relationship management' to ensure your application passes initial screenings.

• Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and optimized.