NEWPORT NEWS, VAPosted 23 days ago

Job summary

• Job post source

  This job is directly from Balfour Beatty Communities

• Job overview

  The Customer Experience Specialist plays a crucial role in delivering exceptional living experiences by managing property marketing, sales, and customer engagement activities.

• Responsibilities and impact

  Daily responsibilities include managing community inquiries, ensuring resident satisfaction, conducting property inspections, and facilitating the leasing process while creating memorable first impressions.

• Compensation and benefits

  Benefits include discretionary bonuses, medical and dental insurance, 401K with employer matching, robust PTO, and company-paid life insurance.

• Experience and skills

  A high school diploma or GED is required, along with at least one year of customer service experience; property management or hospitality experience is preferred.

• Work environment and culture

  Balfour Beatty Communities emphasizes a culture of caring, focusing on meaningful connections with residents and partners.

• Company information

  Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group involved in financing, developing, building, and maintaining infrastructure assets.

• Job location and travel

  Work is performed in an office environment, with frequent interactions with community management and residents.

• Unique job features

  The role offers a $500 net sign-on bonus and opportunities to create exceptional living experiences for residents.

Company overview

Balfour Beatty Communities, LLC is a subsidiary of Balfour Beatty plc, a leading international infrastructure group. The company specializes in the development, renovation, and management of residential properties, primarily focusing on military, multifamily, and student housing communities across the United States. They generate revenue through property management fees, development contracts, and rental income. Established in 1999, Balfour Beatty Communities has grown significantly through strategic acquisitions and partnerships, becoming a key player in the residential property sector.

How to land this job

• Tailor your resume to highlight your customer service experience, particularly in property management or hospitality, as these are crucial for the Customer Experience Specialist role at Balfour Beatty Communities.

• Emphasize your strong interpersonal and communication skills, as well as your ability to create exceptional living experiences for residents and prospects, which aligns with the company's mission of delivering quality communities.

• Apply through multiple channels, including Balfour Beatty Communities' corporate site and LinkedIn, to maximize your chances of being noticed for this position.

• Connect with individuals in the customer experience or property management divisions at Balfour Beatty Communities on LinkedIn, and consider ice breakers such as asking about their experiences with community engagement or recent projects they are proud of.

• Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'property management,' and 'resident experience,' to improve your chances of passing initial screenings.

• Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored, and helps identify the best channels for applying and networking opportunities.