DALLAS, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from On Location

• Job overview

  The Manager, Ticket Operations for FIFA World Cup 26™ at On Location oversees strategic ticketing plans and operations to ensure seamless event execution and enhance customer experience.

• Responsibilities and impact

  The role involves managing ticket inventory, pricing, event ticketing processes, coordinating with internal teams and external partners, overseeing entry operations, and resolving ticketing issues during events.

• Experience and skills

  Candidates need 5-7 years of experience in ticket operations, proficiency with primary ticketing software, Microsoft Office skills, a relevant bachelor's degree, strong communication, multitasking, problem-solving skills, and international experience; multilingual abilities and crisis management are preferred.

• Company information

  On Location is a global leader in premium experiential hospitality, partnering with major sports and entertainment events like the FIFA World Cup and Olympic Games, and is a subsidiary of TKO Group Holdings.

• Unique job features

  This role offers the unique opportunity to work on a high-profile global event, collaborating with international stakeholders including FIFA officials, and involves managing complex ticketing operations for a major sports event.

Company overview

On Location is a premium experiential hospitality company that specializes in providing exclusive access to marquee events worldwide, including the Super Bowl, Olympic Games, and music festivals. They generate revenue through ticket sales, VIP experiences, travel packages, and corporate hospitality services. Founded in 2015, On Location has grown rapidly, acquiring several companies to expand its offerings and solidify its position in the industry. Their partnerships with major sports leagues and entertainment entities are crucial to their business model, ensuring unique and memorable experiences for clients.

How to land this job

• Position your resume to highlight your experience in ticket operations, focusing on strategic planning, inventory management, pricing structures, and collaboration with senior leadership, as these are central to the Manager, Ticket Operations role at On Location.

• Emphasize your proficiency with primary ticketing software platforms, CRM solutions, and your ability to manage complex ticketing processes from planning through post-event reporting, including crisis management and real-time troubleshooting.

• Apply through multiple channels such as On Location's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your visibility and chances of selection.

• Connect with current employees in the ticketing or event operations divisions at On Location on LinkedIn; start conversations with ice breakers like commenting on recent FIFA World Cup ticketing innovations, asking about the team culture during major events, or inquiring how they handle high-pressure event days.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'ticket inventory management,' 'pricing strategies,' 'CRM optimization,' 'event ticketing operations,' and 'stakeholder communication' to ensure it passes automated screenings effectively.

• Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify all relevant application portals, and find LinkedIn connections for networking, allowing you to focus your time on preparing for interviews and strategic job search activities.