BOSTON, MAPosted a month ago

Job summary

• Job post source

  This job is directly from Maven AGI

• Job overview

  The Program Manager at Maven AGI leads customer onboarding and cross-functional project execution to ensure smooth customer ramp-up and internal alignment, driving impactful initiatives in a fast-paced AI startup.

• Responsibilities and impact

  The role involves designing tailored onboarding plans with Sales and Solutions teams, managing project timelines and milestones, facilitating stakeholder alignment, mitigating risks, coordinating between Sales, Product, Engineering, and Customer Success, contributing to onboarding frameworks, and reporting program health to leadership.

• Compensation and benefits

  The position offers a competitive salary, comprehensive benefits, and meaningful equity stakes in a cutting-edge AI company.

• Experience and skills

  Candidates should have 5+ years in program or project management, preferably in B2B SaaS or AI/ML products, with experience leading complex, customer-facing technical projects, strong organizational and communication skills, and comfort working in a fast-paced startup environment.

• Career development

  The job offers high impact opportunities in AI innovation with potential for growth in a dynamic startup environment and the chance to shape scalable processes and product strategies.

• Work environment and culture

  Maven AGI values a diverse, inclusive, and collaborative culture that champions customers, encourages bold action, data-driven decisions, and teamwork.

• Company information

  Maven AGI is a startup founded in 2023 by executives from HubSpot, Google, and Stripe, focused on enterprise AI for customer service, with a team from top tech companies and advisors from OpenAI and others.

• Team overview

  The candidate will join a world-class team from Google, Meta, Amazon, and Stripe, working closely with Sales, Product, Engineering, and Customer Success teams in a collaborative environment.

• Unique job features

  The role is distinguished by its strategic impact on customer onboarding in an AI-driven enterprise platform, with opportunities to create foundational processes and influence product roadmaps.

Company overview

Maven AGI, founded in 2023 and headquartered in Boston, is a technology company specializing in artificial intelligence solutions for enterprise customer support. The company leverages generative AI to create AI-driven customer support agents that autonomously resolve inquiries, enhance support team efficiency, and proactively analyze customer interactions. Maven AGI has raised $28 million in funding from investors including Lux Capital and M13, and is led by CEO and Co-Founder Jonathan Corbin. The company aims to revolutionize customer experiences by unlocking human potential through advanced AI technologies.

How to land this job

• Position your resume to emphasize your experience managing complex, cross-functional programs, particularly in B2B SaaS or AI/ML environments, highlighting your ability to lead customer onboarding and technical projects.

• Focus on showcasing skills in stakeholder management, communication, and process development, especially your ability to design scalable onboarding frameworks and drive alignment between sales, product, engineering, and customer success teams.

• Apply through multiple channels including Maven AGI's corporate careers page and LinkedIn to maximize your visibility and chances of consideration for the Program Manager role.

• Connect with current employees in the product, customer success, or operations teams at Maven AGI on LinkedIn; use ice breakers like commenting on recent Maven AGI AI innovations or asking about their experience working on customer onboarding initiatives to start conversations.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'customer onboarding,' 'cross-functional execution,' 'program management,' 'stakeholder alignment,' and 'SaaS or AI-driven products' to ensure your resume passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel application submissions, and LinkedIn networking outreach, allowing you to focus your time on interview preparation and strategic networking.