AUSTIN, TXPosted a month ago

Job summary

• Job post source

  This job is from a recruiting firm hiring for a separate company based on the detailed technical requirements and lack of direct company branding in the description.

• Job overview

  The IVR Developer role at TekValue IT Solutions involves leading the design and development of cloud-based AI-driven contact center solutions, focusing on conversational AI and digital transformation initiatives.

• Responsibilities and impact

  The candidate will design, architect, and implement AI and cloud contact center solutions using Google Cloud and other platforms, develop middleware services, support and monitor deployed AI/ML solutions, and collaborate with vendors and offshore teams.

• Experience and skills

  Requires 8-10+ years in software development, 3-4 years in cloud contact center solutions architecture, 1-2 years with Google Cloud Contact Center AI, and skills in Node JS, React, Python, and AI/ML model implementation; strong communication skills are essential.

• Company information

  TekValue IT Solutions is the listed company but the job description suggests a focus on advanced AI and cloud technologies for contact centers, indicating a technology-driven environment.

• Job location and travel

  The position is onsite in Austin, TX and requires candidates to be local to Texas.

• Unique job features

  The role involves working with cutting-edge AI technologies including Google Cloud services, Generative AI, and integration of large language models like Gemini Pro, offering unique opportunities in AI-driven contact center innovation.

Company overview

TekValue IT Solutions, headquartered in Austin, Texas, is a rapidly growing private company specializing in IT solutions and services. Established in 2016, TekValue offers a diverse range of services including product development, staffing, consulting, training, and overseas education consulting. With a team of 11-50 employees, the company generates revenue between $1 million and $5 million. TekValue's comprehensive service offerings cater to various sectors, making it a versatile player in the IT industry.

How to land this job

• Position your resume to showcase your extensive 8-10+ years of software development experience, emphasizing your roles in architecture, automated testing, and SDLC methodologies like Agile and Waterfall to align with TekValue IT Solutions' requirements.

• Highlight your expertise in Cloud Contact Center Solutions, particularly your 3-4 years of experience designing generative AI solutions on platforms such as AWS, GCP, and Azure, plus your hands-on skills with Google Cloud Contact Center AI, Dialogflow CX, and Agent Assist.

• Emphasize your technical proficiency with web frameworks including Node JS and React/Tailwind CSS, and if applicable, mention Python/Flask middleware service development to match the job description.

• Apply through multiple channels including TekValue IT Solutions’ corporate careers page, LinkedIn, and relevant tech job boards to maximize your application visibility and reach.

• Connect on LinkedIn with professionals in TekValue’s AI and Cloud Contact Center divisions; use ice breakers like commenting on recent AI initiatives they’ve shared or asking about their experiences with Google Cloud services and Dialogflow CX.

• Optimize your resume for ATS by incorporating key phrases from the job description such as 'Cloud Contact Center AI,' 'Dialogflow CX,' 'Vertex AI,' 'Generative AI solutions,' and 'Google Cloud Platform' to ensure it passes automated screenings effectively.

• Use Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify and connect with key contacts at TekValue, and optimize your resume for ATS, freeing you to focus on preparing for interviews and networking.